7. Player Account Management (iGaming)

Registration and Account Creation

Note: This Standard is only applicable to the OLG’s igaming activities. All other igaming Operators wishing to enter Ontario’s regulated market should refer to the Registrar’s Standards for Internet Gaming.

7.1 Relevant player information shall be collected and saved upon registration and shall be demonstrated to be complete, accurate and validated before a player account is created for the player.

Requirements – At a minimum, the following information shall be gathered upon registration:

  1. Name.
  2. Date of birth.
  3. Address.
  4. Method of identification for subsequent log on.
  5. Player contact information.
  6. Information required by the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and to be filed with FINTRAC.

7.2 Before a player account is created, players shall affirm that all player information provided upon registration is complete and accurate.

7.3  Only eligible individuals are permitted to create a player account and gamble.

Note: This Standard does not preclude the AGCO and OLG from being granted access to accounts for purposes of testing and/or monitoring. 

Player Account Maintenance and Transactions

7.4 Player information shall be kept complete and accurate.

7.5 Prior to participating in game play, players must affirm that they are fit for play.

7.6 Only eligible individuals who hold a valid player account are permitted to log on to their account and gamble.

Note: This does not preclude the AGCO and OLG from being granted access to accounts for purposes of testing and/or monitoring.

7.7 All player accounts shall be uniquely identifiable.

7.8 Players may have only one player account with an Operator.

7.9 The list of prohibited and excluded individuals may change from time to time. Player information shall be re-verified at the time of change and at regular intervals thereafter.

Guidance: The intent is to ensure that each time the list of individuals who are prohibited from accessing gaming sites or playing lottery schemes under Standards 3.1 and 3.2 changes, all registered player information is checked to ensure that all registered players are still eligible to play and, if they are not eligible, they are prohibited from gambling.

7.10 There shall be an auditable trail of events that is logged and available relating to account creation and activation and account changes.

Requirements – At a minimum, an auditable trail of events shall be available for the following:

  1. Information relating to player identification and verification.
  2. Information related to any contractual agreements entered into between the OLG and the player.

7.11 Players shall acknowledge and accept the terms of the contract between the player and OLG prior to account creation and shall acknowledge and accept any subsequent changes to the terms of the contract when the player logs onto their account.

7.12 All players shall be authenticated prior to accessing their player account and being permitted to gamble.

7.13 All player account transactions shall be recorded and logged in an accurate and complete manner.

7.14 Player account information shall be made readily available to the player.

7.15 All player account transactions shall be made readily available and clear to the player.

Requirements – At a minimum, the gaming system shall give the player access to the following player account transactions:

  1. Deposit/withdrawal history, and current balance.
  2. Log in time, last log in time and last log out time.
  3. Gaming event and transaction history.
  4. Method and source of funds used for transactions.
  5. Total monies wagered for session and/or period of time.
  6. Total monies won or lost for session and/or period of time.
  7. Account balance at start and end of session.
    Guidance: Player account transactions under this Standard would not include logs of game play activity (e.g. log for each hand played).

7.16 All player account transactions shall be uniquely identifiable and traceable to a unique individual player account. 

Deactivation and Dormant Accounts

7.17 Reasonable efforts shall be made to inform players of player funds remaining in dormant accounts.

7.18 Players may elect to deactivate their player account at any time and, once the election is made, the account is deactivated.

7.19 There shall be an auditable trail of events logged and available regarding account deactivation.

7.20 Where necessary, a player account may be deactivated by the Operator.

7.21 A player account shall be deactivated if requested by the Registrar.

7.22 If player information is removed, OLG shall ensure that it is archived in accordance with records retention schedules.

7.23 Where an account becomes dormant, the player shall be able to recover the balance of their account owing to them.

7.24 Where an account is deactivated, by a player or another authorized individual, the player shall be able to recover the balance of their account owing to them.