Make changes to your licence or authorization

If you have conditions on a licence or authorization, and something’s changed, you can apply to have a condition removed. Depending on the how the condition was added, you must apply to either the AGCO or the Licence Appeal Tribunal (LAT).

Apply to the AGCO if:

• the AGCO imposed the condition with your consent according to the Cannabis Licence Act
• the AGCO imposed the condition as part of our risk-based licensing process (we’ll only remove this condition if we don’t think the risk designation is needed anymore)  

To request that the AGCO remove conditions because something’s changed:

1. Log in to iAGCO.
2. Select “Request a Change”.
3. Select the right licence or authorization.
4. Select “Removal of Condition(s) on Consent”.
5. Submit all information and documents that support your request.

Apply to the LAT to have a condition on your licence or authorization removed if aa panel of the LAT imposed the condition following a hearing

Consult the LAT website for the applicable forms and process.

Request a change

Cannabis licences and authorizations aren’t transferable. If you want to change your legal entity type (for example, sole proprietor to a corporation) you must submit a new application and applicable fees.

A cannabis retail store authorization may be applied to be transferred to a different operator. If you would like to transfer your CRSA, you must provide a completed and signed Consent to Transfer Form to the person applying to acquire your RSA. See the Cannabis Retail Regulation Guide - Transferring a Retail Store Authorization section for details.

When the RSA transfers, any existing cannabis inventory transfers with the RSA. Should you wish to not transfer any cannabis or if the transfer applicant does not wish to be transferred any cannabis, you must ensure that cannabis is sold or destroyed prior to the transfer being finalized.

You need to tell the AGCO if you make changes to your corporate structure.  

1. Log in to iAGCO.
2. Select “Request a Change”.
3. Select the right cannabis retail operator licence.
4. Select “Corporate Structure Update”.
5. Submit all relevant information and documents, including disclosures.

You need to show us that the transaction is finished before we’ll approve the changes.

Request a change

You need to tell us within five business days when you have any new agreements or sources of new funds that you’ll use so support your cannabis business.

1. Log in to iAGCO.
2. Select “Request a Change”.
3. Select the right cannabis retail operator licence.
4. Select “New and/or Changes to Agreements or Sources of Funds”.  
5. Submit all relevant information and documents.

Request a change

Your store’s operating name must match your retail store authorization. Your name might have to be registered under the Business Names Act. For information and forms, please see the Ontario.ca Central Forms Repository.  

To request name change:

1. Log into iAGCO.
2. Select “Request a Change”.
3. Select the right licence or authorization.
4. Select “Adding and/or Changing Names”.  
5. Submit all relevant information and documents.

Note:

• Licensed retail managers changing their legal name should submit the change through their retail manager licence.
• Licensed retail operators changing the name of the legal entity should submit this change through their retail operator licence and any cannabis retail store authorizations they have.
• Licensed retail operators changing the operating name of their store should submit this change through their cannabis retail store authorization.

Request a change

You can ask the AGCO in writing to cancel your licence or authorization, and give up your licence or authorization. 

If you are a licensed operator and you want to close an authorized store for good, you need to:

• notify the AGCO through the notification matrix
• submit a separate request to cancel your authorization
   

1. Log into iAGCO.
2. Select “Request a Change”.
3. Select the right licence or authorization.
4. Select “Request to Cancel”.
5. Submit the request and provide the right documents.  

Note:

If you have both a cannabis retail operator licence and cannabis retail store authorization(s) and you want to cancel you retail operator licence, you must submit a request to cancel and surrender each retail store authorization along with the licence.

You’ll need to make sure that you:

• deal with any leftover cannabis according to regulations
• complete final reporting  

If you’re a corporation, you’ll need a board resolution confirming the decision.

Request to cancel a licence or authorization