Measuring performance enables the AGCO to improve program effectiveness through ongoing evaluation of the achievement of our strategic goals. This is achieved by setting targets, monitoring data and outcomes, and evaluating the results.
The following performance measures are intended to provide a broad overview of the AGCO’s activities and demonstrate progress in meeting the AGCO’s strategic goals.
The 2019–2020 fiscal year marks the first year of the AGCO’s current strategic performance measures, which have been redesigned to fit the AGCO’s refreshed Strategic Plan and to provide a broad view of the AGCO’s key outputs and outcomes.
The results from these measures, shown below, demonstrate that in 2019–2020, the AGCO met or surpassed minimum agency targets in several areas. The achievement of these measures results from a number of overarching projects and initiatives at the AGCO, including:
- the continued roll-out of iAGCO in additional AGCO lines of business;
- a continued focus on stakeholder engagement and an enhanced approach to stakeholder education;
- a modern regulatory approach which is risk-based, outcomes-based and compliance focused; and
- the introduction of numerous programs to support a rewarding workplace for employees.
The AGCO has identified areas of improvement, for metrics in which targets have not yet been met, which will continue to move the agency forward.
The AGCO is committed to ensuring that agency-wide performance measures support the goals outlined in its Strategic Plan. To meet this commitment, the AGCO will continue to refine its approach to linking resource planning and performance measurement to support a results-oriented organization.
Operational Performance
Modern Regulator
AGCO Performance Measure
Digital First
Description
AGCO provides user-based services and information through multiple windows and service channels anytime and anywhere.
Outcome / Output Metric
Outcome Metric:
% of users using digital options1 to transact with the AGCO meets or exceeds target of 85%.
2019–20 Results
95%
Service Excellence
AGCO Performance Measure
Service Experience
Description
A service-centered design that optimizes the service experience, engages customers proactively and identifies opportunities for improvements.
Outcome / Output Metric
Output Metric:
Online application turnaround time (in days)2 meets or is lower than target of 20 days.
2019–20 Results
26
Outcome Metric:
% of clients satisfied with services3 meets or exceeds target of 75%.
2019–20 Results
78.5%
AGCO Performance Measure
Value for Money
Description
Ensuring value per transaction (internal and external) with a focus on streamlining process and reducing regulatory burden.
Outcome / Output Metric
Output Metric:
% of applications for SOPs auto-issued meets or exceeds target of 90%.
2019–20 Results
93%
People First
AGCO Performance Measure
Employee Experience
Description
The level of engagement and enablement is directly correlated with higher productivity, increased motivation and job satisfaction.
Outcome / Output Metric
Outcome Metric:
The % of AGCO staff who would recommend AGCO as a place to work4 meets or exceeds target of 75%.
2019–20 Results
86%
Outcome Metric:
The % of AGCO staff who believe they have opportunities to have their ideas adopted and put into use5 meets or exceeds target of 70%.
2019–20 Results
65%
1 Includes applications, inquiries and complaints.
2 Includes application turnaround times and auto-renewals completed on the iAGCO portal.
3 Average based on AGCO website, iAGCO portal and telephone calls.
4 Based on the 2018 AGCO Employee Engagement Survey.
5 Based on the 2018 AGCO Employee Engagement Survey.