Wagering
3.1.1 The method of wagering must be straightforward with all relevant selections included in and verified by ELS before being accepted. This verification process must detect and block all invalid selections and in the event a wager is rejected must return a message explaining why the wager was rejected.
3.1.2 Clear indication must be issued when a wager has been accepted or rejected, along with the accurate cost of wager and credit balance.
3.1.3 The ELS must accurately issue a Lottery Ticket to the player per selected wagering options.
3.1.4 The ELS must provide functions, such as retry and cancel to mitigate Incomplete Wagers. Player transactions and accounting must remain accurate.
3.1.5 The ELS must prevent transactions that would exceed pre-set wagering limits from being completed and inform the player (directly or indirectly) of the reason. Examples of pre-set wagering limits include liability limitations for Sport and Event Betting on unique combinations of events, or products with fixed prizes where limits on chosen outcomes are in place.
3.1.6 Wagering must not be possible once the wagering period has been closed.
3.1.7 The ELS must make a complete and accurate record of wagered transactions available to players.
Lottery Tickets Integrity, Security and Auditability
3.1.8 Lottery Tickets must display the following information (where applicable):
- Cost of the Lottery Ticket, including when the Lottery Ticket has no associated cost;
- Game name and unique identifier;
- Game specific information for which the bet was placed, for example Lottery numbers;
- Draw date and Draw time indicator;
- Date and time of issuance;
- Lottery Terminal or Self-Service Terminal identifier;
- Unique Validation Number;
- Security code/feature(s), for example a barcode for Lottery Ticket recreation; and
- Any other Lottery Ticket specific information, such as expiration period.
3.1.9 Lottery Tickets must completely and accurately represent player’s wager.
3.1.10 The ELS must have an independent function to authenticate Lottery Tickets, for example to retrieve all relevant data about the Lottery Ticket in order to facilitate investigations and validation when required. This function is not required to be available on every Self-Service Terminal and Lottery Terminal.
3.1.11 All Lottery Ticket information and related transactions must be accurately captured in the Backend System reports to provide auditable trail of events.
Voiding Lottery Tickets
3.1.12 The act of voiding Lottery Tickets must be recorded with an auditable trail of events.
3.1.13 The ELS must ensure that the voiding of Lottery Tickets by players and Operators is secure.
3.1.14 It must not be possible to re-sell voided Lottery Tickets nor to reissue the corresponding Validation Numbers.
Lottery Draw
3.1.15 The Lottery Draw must be conducted through a random selection process satisfying applicable requirements from section 5. The Draw must include all valid Lottery numbers or Lottery Tickets, as applicable.
3.1.16 All Lottery Draws activities must be recorded with an auditable trail of events.
Validation/Redemption
3.1.17 The Lottery POS must provide clear instructions on how to redeem Lottery Tickets after validation, where validation functionality is available.
3.1.18 The ELS must provide accurate winning selection information.
3.1.19 There must be a mechanism made easily available to players to enable self-checking of their Lottery Ticket.
3.1.20 The ELS must process winning Ticket validation and Award redemption securely.
3.1.21 For Lottery POS where Lottery Ticket validation functionality is available, upon validation, the Lottery POS must produce a notification of Award (i.e. audio and visual).
3.1.22 The ELS must log redemption of a winning Lottery Ticket with audit trail details.
3.1.23 The ELS must prevent payment of previously redeemed Lottery Tickets.
3.1.24 If a free Lottery Ticket as part of the winning prize cannot be printed due to printer error, the ELS must be able to mitigate the consequences, for example by reissuing such a Lottery Ticket.
3.1.25 The Lottery POS must issue the customer a receipt upon successful validation/redemption with the following information at a minimum:
- Location identifier;
- Unique Lottery Ticket Identifier which matches the Lottery Ticket being redeemed;
- Date and time; and
- Win Amount, if applicable and win category (for example free Lottery Ticket).
3.1.26 For winning Lottery Ticket with Draw(s) remaining, upon redemption, the ELS must have a mechanism to enable future redemption for remaining Draws.
3.1.27 Only a valid Lottery Ticket can be redeemed.
3.1.28 The ELS must detect invalid, tampered with or duplicated Lottery Tickets, where technically possible.
Draw Games
3.1.29 The ELS must provide clear separation between adjacent Draws, for example Draw close between Draw purchase periods.
3.1.30 The ELS must clearly indicate all information necessary to track the progress of bonus features, for example the instant component of Draw Games such as Watch n’ Win.
3.1.31 POS must notify players on any instant win (i.e. synchronized audio and visual) at the time of Lottery Ticket purchase.
3.1.32 Instant win information, for example winning symbols and Award printed on Lottery Ticket must match the information on Watch n’ Win display.
3.1.33 Instant win for a Draw Game with Watch n’ Win must be selected through a random selection process satisfying applicable requirements from section 5.
3.1.34 Lottery Ticket printing and Watch n’ Win animation must be coordinated in a way that Game integrity is not compromised, for example utilizing simultaneous animation and Lottery Ticket printing.
Sport and Event Betting
3.1.35 The Lottery POS, where applicable, must have capability to provide all the necessary Sport and Event Betting information in a clear and accurate manner. At the minimum, the following shall be provided:
- Information regarding markets available for betting;
- Sport and event lists;
- Payout odds and clear rules as to how the payouts are calculated;
- Specific rules of play for each category of betting;
- Conditions under which bets may be canceled or voided;
- Event date and time, including clear time-zone indication; and
- Any liability limits.
3.1.36 Sport and Event Betting shall only be possible after the information in 3.1.35 is available at the Lottery POS and not after the sport or event begins, is closed or suspended.
3.1.37 The ELS must be able to suspend on demand the following, at a minimum:
- All Sport and Event Betting;
- Betting on individual sports or other events;
- Betting on individual Sport and Event Betting markets; and
- Individual POS devices offering Sport and Event Betting.
3.1.38 Online slip builder functions must ensure accurate presentation of betting options in the electronic selection slip.
3.1.39 The ELS must implement good industry practices to ensure the security and integrity of betting utilizing electronic selection slips.
3.1.40 Electronic selection slips must be designed with good industry practices to ensure their security and integrity.
3.1.41 The ELS must have audit capability for electronic selection slips, including when they are saved for ticket issuance. At a minimum, this audit information must include betting options selected and the wager.
3.1.42 The ELS must have audit capability for the odds used in Sport and Event Betting. At a minimum, this must include the odds and the time, date and duration of odds posted for betting.
3.1.43 The Awards corresponding to Sport and Event Betting winning tickets must be based on the odds at the time when the bet was placed.
3.1.44 Notifications regarding odds changes for an individual sport or event must be provided promptly and clearly to players when the odds change after creation of electronic selection slips but prior to the bet being placed. In addition, the ELS must be updated accordingly.
3.1.45 The ELS must be designed to minimize any negative impacts on betting related to dynamically changing odds due to communication delays and system interruptions.