Tags:
Information Bulletin
Lottery and Gaming
Overview
As of July 10, 2025, the Alcohol and Gaming Commission of Ontario (AGCO) no longer requires Registrar approval for responsible gambling (RG) training programs for casino and lottery employees. This change applies to both the Gaming and Lottery Standards and supports a more flexible, outcomes-based approach.
What’s changing
- Standard 2.5 has been updated to remove the need for Registrar approval of RG training.
- Training must still be mandatory, regularly updated, and based on best practices.
- Employees must understand responsible gambling, their role in player protection, and how to support those showing signs of gambling harm.
What this change means for operators and lottery retailers
- Casino and lottery operators now have more flexibility to design and update RG training.
- Existing PlaySmart training remains valid.
Why this change matters
This change reduces red tape, encourages innovation, and maintains Ontario’s high standards for player protection. This also aligns with AGCO’s outcomes-based regulatory approach and brings greater consistency across gaming sectors, including iGaming.
Helpful links
Contact us
Contact the AGCO anytime via the iAGCO online portal or call AGCO Customer Service Monday to Friday from 8:30 am to 5:00 pm at 416-326-8700 or toll-free at 1-800-522-2876.