2020–2021 Annual Report: Strategic Plan (Text Version)

Strategic Plan

Vision

A world-class regulator that is innovative, proactive, inclusive and socially responsible.

Mandate

To regulate in accordance with the principles of honesty, integrity, and in the public interest.

Strategic Plan
Our Strategic Goals Modern Regulator Service Excellence People First
Our Key Commitments
  • Risk-based, outcomes-based, compliance focused
  • Strategy-driven
  • Evidence-based
  • Digital-first mindset
  • Reduce regulatory burden
  • Value for money
  • Support innovation and consumer choice
  • Customer-centred and responsive
  • Culture of accountability and trust
  • Empower people and foster growth
  • Outcomes-based and coaching-oriented leadership
  • Progressive, flexible and inclusive

Back to 2020–2021 Annual Report.