The AGCO employs a Standards-Based approach to the regulation of gaming. The objective of a Standards-Based regulatory model is to shift the focus from requiring registrants to comply with a specific set of rules or processes, towards the broader regulatory outcomes they are expected to achieve. This approach strengthens regulatory outcomes in a way that does not needlessly burden regulated entities.
The authority to establish risk-based standards to regulate Ontario’s gaming sector is under the Gaming Control Act, 1992 (GCA) and Regulation 78/12.
Registrar’s Standards for Gaming
The GCA provides the Registrar of the AGCO with the authority to establish Standards and Requirements. These Standards and Requirements are referred to as “the Registrar’s Standards for Gaming”, and are concerned with the conduct, management and operation of gaming sites, lottery schemes or businesses related to a gaming site or a lottery scheme or for related goods or services.
The Registrar’s Standards for Gaming were developed based on risk assessments and consultations with key stakeholders, including the Ontario Lottery and Gaming Corporation (OLG) and industry and social responsibility groups. In order to keep the highest standards of integrity, periodic risk assessments will be conducted to ensure that the standards continue to be relevant.
Implementation Status of Standards
The AGCO is taking a phased approach to the implementation of the Standards-Based approach. Currently, the Registrar’s Standards apply to OLG charitable gaming sites, the OLG’s internet gaming platform, the OLG lottery sector, and all Casinos. Other Standards and Guidelines are in place for other lines of business.
The Standards applicable to each gaming sector are identified in the section below.
Standards Interpretation Protocol
The AGCO has established the Standards Interpretation Protocol, which acts as a single point of contact for inquiries from the gaming industry related to the interpretation of the Standards. In order to promote transparency and better understanding, interpretations will be posted on the AGCO’s website, with the exception of certain instances when confidentiality must be maintained.
Inquiries may be emailed to: Standards.Coordinator@agco.ca
|2.8, 10.1, 10.14||13-012||Game Design: Online and Land-Based Game Themes||All Sectors|
|10.15, 10.20||13-014||Reel Weight - iGaming||iGaming|
|3.2, 2.6||13-016||Disentitlement for iGaming Lottery Ticket Group Purchase||iGaming|
|2.4, 2.8, 10.1||13-018||Help Screens - iGaming||iGaming|
|2.8||13-019||Game Design: Online and Land-Based Game Themes||iGaming|
|1.2||14-001||Security and Surveillance Controls||All Sectors|
|1.34||14-002||Detection of Unauthorized Changes||All Sectors|
|5.8||14-005||Gaming-Related Financial Transactions||All Sectors|
|10.29||14-006||Continuous Play Functionality for iGaming||iGaming|
|3.2||14-009||Eligible Individuals: Employees of Registered Suppliers||All Sectors|
|2.8, 10.1, 10.14||14-010||Gaming Design: Mobile and Online Functionality||iGaming|
|10.33||14-017||Game Session Security||iGaming|
|7.18, 7.20, 7.21||14-020||Requirements to Deactivate Account||iGaming|
|1.37||14-032||Definition of Player Personal Information||All Sectors|
|3.1, 3.2||14-033||Prohibited Access: Court Order||All Sectors|
|3.2||14-034||Eligibility - Gaming Assistants||All Sectors|
|5.1||14-035||Information Identified in Floor Plans||Land-Based|
|2.7||15-005||Removal from Mailing Lists||All Sectors|
|5.7||15-006||Supervision of Destruction of Sensitive Inventories||All Sectors|
|1.20||15-007||Use of Generic Accounts for IT Support Staff||All Sectors|
|3.1.2, 3.2.1||16-009||Jurisdictional Scope of Court Ordered Gaming Prohibitions||All Sectors|
|2.1||16-010||Minors in Corporate Advertising||All Sectors|
|1.7||17-001||Management Override Board Reporting Timelines||All Sectors|
Applicable Standards by Line of Business
- Registrar’s Standards for Gaming
- Electronic Gaming Equipment Minimum Technical Standards
- Server-Assisted and Server-Based Gaming Minimum Technical Standards
- Standards for Suppliers of Goods and Services Bingo
- Standards for Suppliers of Goods and Services Break Open Tickets
- Registrar´s Standards – Financial Management and Administration for Bingo Halls where Proceeds are Pooled
- Registrar´s Standards – Financial Management and Administration for Bingo Halls where Proceeds are not Pooled
- Pooling Bingo Halls: Advertising and Marketing Guidelines