2023–24 Annual Report

Coat of Arms and AGCO logo

Alcohol and Gaming Commission of Ontario
90 Sheppard Ave E., Suite 200
Toronto, ON, M2N 0A4
(416) 326-8700
www.agco.ca
customer.service@agco.ca

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Chair's Message

This year saw further expansion of consumer choice for Ontarians through the growth of the legal online gaming market and the announcement that beer, wine and ready-to-drink beverages would be sold in convenience and grocery stores across the province. Our mandate is to ensure that consumers have safe access to our regulated sectors – alcohol, cannabis, and gaming – with the freedom to make choices for themselves. And the team of talented, creative and hard-working employees at the Alcohol and Gaming Commission of Ontario is delivering this for Ontarians.

The Government of Ontario set the following priorities for the Agency this year:

Safe and responsible sale of alcohol in convenience and grocery stores across Ontario. At the time of writing, we will have issued over 3,500 licences to grocery store and convenience store owners, representing an 11% increase1  in the options to purchase alcohol for Ontarians. We require robust training to ensure alcohol is not sold to minors or people who are intoxicated. The AGCO will be taking strong measures with respect to social responsibility infractions and may inspect a location at any time. Licence holders will be required to let AGCO inspectors access the business and conduct their inspections.

Keeping our communities safe and protecting youth by combatting illegal cannabis sales. We have worked with the Ontario Cannabis Store and the government to support legal cannabis retailers in our robust and open market retail system, while cracking down on illegal cannabis stores. We will continue to work with the police and government to keep communities safe.

This Annual Report provides details on how the AGCO has delivered on these priorities and others over the past fiscal year. As an agency that’s firmly committed to accountability and transparency, the Board has continued its oversight of the AGCO’s response to recommendations made by the Auditor General of Ontario in the 2020 audit of the organization.

This past year saw the retirement of AGCO’s former CEO and Registrar Tom Mungham. Throughout his 17-year career at the AGCO, including three as its chief executive, Tom provided exceptional leadership to the agency as its mandate expanded and the sectors it regulates continuously evolved. Following Tom’s retirement, we were pleased to welcome Dr. Karin Schnarr as CEO and Registrar in September 2023. Karin brings a wealth of experience from the academic, public, and private sectors, and has already made a strong and immediate impact on the agency as it continues to forge ahead with its important mandate.

I conclude by acknowledging and thanking my predecessor, Lalit Aggarwal, for his four years of outstanding service to the AGCO as outgoing Chair. Lalit was a steady hand for the Board and AGCO through the difficult days of the pandemic and provided important leadership in several key initiatives including the launch of Ontario’s iGaming market. In additional changes to our Board of Directors, I also congratulate AGCO’s former Vice-Chair and current Board Member, Heidi Reinhart, on her appointment as Chair of iGaming Ontario in July 2023 and Board Member Paul Stoyan on his appointment as Vice-Chair in August 2023.

On behalf of the Board, I’d like to extend our sincere thanks to the staff of the AGCO. This agency’s workforce is a dedicated and hard-working group of public servants who are committed to supporting the sectors we regulate while protecting the interests of the people of Ontario.

Dave Forestell, Chair


1 3,574 Convenience Store Licences and Grocery Store Licences as of July 24, 2024. 11% increase is based on 31,240 licences in 2022-23 (2022-23 AGCO Annual Report, Table 7: Total number of Liquor Licences). Return to text.

CEO's Message

The 2023-2024 fiscal year saw yet another transformative period for the AGCO. I was honoured to join this organization as Registrar and CEO in September 2023, following the retirement of my esteemed colleague Tom Mungham. Throughout his remarkable 17-years at the AGCO, Tom provided exceptional leadership as the agency’s mandate expanded, taking on new initiatives to respond to and support the evolving needs in each of the sectors we regulate. I join our Board of Directors in expressing sincere thanks to Tom for his legacy of outstanding contributions to the AGCO and to the Ontarians we serve. 

A significant milestone marked the start of this fiscal year in April 2023 - the first anniversary of Ontario’s open, regulated internet gaming (igaming) market.  In partnership with iGaming Ontario, we conducted an Ipsos study to coincide with the new market’s one year anniversary. It revealed that over 85 per cent of respondents who gambled online in Ontario were now doing so on regulated sites. This represents considerable success in shifting players from gambling on unregulated sites to choosing regulated sites that provide Ontario’s high standards of game integrity and player protections. The regulated market has also provided gaming industry participants with a clear framework to enter the market, fostering innovation and economic opportunities for businesses.  

The agency’s accomplishments were not only noted here in Ontario, but once again on the world stage. In June 2023, the AGCO was recognized by the North American Gaming Regulators Association’s Excellence in Gaming Regulation Award for our world class efforts in developing and implementing the regulatory framework for Ontario’s igaming market.  

This fiscal year, we strengthened our support of the charitable gaming sector by creating improved fundraising opportunities. Following a sector consultation, the AGCO approved an expansion of hospital foundation charitable 50/50 electronic raffle ticket sales to permit them to be sold in Ontario convenience stores by retail staff. In addition, the maximum number of online raffles that charities can conduct and manage at the same time increased, from a maximum of two to four. These changes reflect our commitment to provide added flexibility and fundraising opportunities to charitable organizations, improving the lives of Ontarians.  

In December 2023, the Government of Ontario announced that alcohol sales would soon be expanded to provide more choice and convenience to Ontarians. This marks a significant upcoming change to the alcohol sector, with thousands of new retail stores in Ontario eligible to sell alcohol in this future marketplace. The AGCO will play a pivotal role in delivering this government initiative and has been working to develop a regulatory framework and implementation plan that ensures effective safeguards for the responsible sale of alcohol and facilitates market participation for eligible retailers that wish to join the sector. 

In the evolving cannabis sector, the agency continued to play a critical role in ensuring the safe, responsible and lawful sale of cannabis. This is an industry that continues to evolve. In April 2023, the City of Mississauga opted in to permit authorized cannabis retail stores. The AGCO ensured that resources were in place to support applicants through the licensing process and residents through this change. To help reduce burden on cannabis retailers, we worked with the Ontario Cannabis Store to implement a new Point-of-Sale Data Reporting Platform. The new system enables automated regulatory reporting, helping to reduce reporting burden for retailers while increasing data accuracy. 

Throughout 2023-2024, the AGCO continued to work closely with horse racing industry experts on equine welfare reforms, including making changes within the Rules of Racing to promote the welfare of equine athletes, such as to restrict the use of potentially harmful medications for horses. We also made several updates to the temporary COVID-19 rule amendments for Standardbred and Thoroughbred Rules of Racing, reflecting the lifting of public health restrictions in this sector.    

Diversity, Inclusion, and Accessibility (DI&A) remained a priority for the AGCO, as we continued to carry out a multi-year DI&A strategy. In July 2023, a dedicated DI&A Office was created to operationalize this work and to ensure that the AGCO can continue to support its culture of inclusion as an employer, and deliver inclusive, accessible, and responsive services as a service provider.  

Our current Strategic Plan comes to its conclusion at the end of this fiscal year and we are currently working to establish the agency’s next Strategic Plan. As part of the development, we’ve broadly consulted with our internal and external stakeholders on their perspectives and priorities of strategic goals that align with AGCO’s vision and mandate. Work continues to finalize the goals, initiatives, and outcomes to begin implementing the plan next year.

Over the year, we also continued to prioritize our Digital Strategy and the digital enablement of our work to strengthen our ability to make evidence-based decisions that support our risk-based compliance model and enhance regulatory effectiveness. 

This fiscal year closed with a significant distinction for the AGCO, as we were selected as one of Greater Toronto's Top 2024 Employers. This annual designation recognizes employers for providing outstanding workplaces and best practices for their employees. The entire organization rightfully took great pride in this recognition. 

Looking forward, we will continue our journey to be a world-class regulator that is innovative, proactive, inclusive, and socially responsible. We will continue to work closely with our government partners including the Ministry of the Attorney General, as well as our diverse sectors of stakeholders, to develop and uphold outcomes-based standards in the interest of Ontarians. 

Dr. Karin Schnarr, Registrar and CEO
 

About the AGCO

Introduction

The Alcohol and Gaming Commission of Ontario (AGCO) is an Ontario provincial regulatory agency reporting to the Ministry of the Attorney General (MAG). It is a corporation under the Alcohol and Gaming Commission of Ontario Act, 2019 .

The AGCO is responsible for regulating the alcohol, gaming, horse racing and cannabis retail sectors in accordance with the principles of honesty and integrity, and in the public interest.  In so doing, the AGCO administers the Liquor Licence and Control Act, 2019, the Gaming Control Act, 1992, the Horse Racing Licence Act, 2015 and the Cannabis Licence Act, 2018. The AGCO also administers the charity lottery licensing Order-in-Council 208/2024.

AGCO Subsidiary

iGaming Ontario (iGO) was established as a subsidiary corporation of the AGCO in 2021. iGO is responsible for conducting and managing igaming through private operators in Ontario. The AGCO’s role as a regulator is kept separate from iGO’s commercial role. The AGCO continues to be responsible for regulatory oversight of all gaming activities in Ontario, including private igaming operators, suppliers and iGO. Companies who successfully enter the Ontario market are required to meet rigorous standards of game and operator integrity, fairness, player protections, and social responsibility.

The AGCO’s Annual Report must contain the Annual Report of its subsidiary. As such, the iGO Annual Report is appended. 

Board of Directors

The AGCO Board of Directors (the Board) is responsible for the overall governance of the AGCO and meets regularly. In exercising its governance functions, the Board sets goals and strategic directions for the Commission to fulfill its mandate; this includes working with the Chief Executive Officer and senior management on regulatory and governance activities.

As part of its governance structure, the Board has two standing committees. These committees are the Finance, Audit and Risk Management Committee and the Strategic Oversight and Governance Committee. The committees are accountable to the Board and provide regular updates at board meetings, highlighting key decision points, areas of substantive discussion and recommendations to the Board.

  • Finance, Audit and Risk Management Committee is responsible for providing oversight on matters related to financial performance. This committee also provides oversight on cybersecurity, internal audit activities, risk management and emergency management, including internal control systems and annual risk management and audit plans.
  • Strategic Oversight and Governance Committee is responsible for ensuring the agency has an effective governance framework and is carrying out its responsibilities and fulfilling its legislative mandate. This committee is responsible for monitoring and assessing the agency’s performance against key strategies and objectives and providing strategic oversight with respect to the AGCO’s corporate social responsibility program and human resources strategy.

The list below reflects the members of the Board who served during the fiscal year ending March 31, 2024, including their original appointment dates.

Total per diems of all appointees for 2023–24: $123,309.90

Fiscal Year 2023-24 Remuneration: Board of Directors

Member

Date First Appointed

Most Recent Appointment Term

Total Remuneration 
FY 2023-24

Dave Forestell
Chair
December 12, 2018July 20, 2023 – 
July 19, 2024
$29,678.31
Lalit Aggarwal
(Former Chair)
June 6, 2019June 6, 2020 – 
July 14, 2023
$18,225.31
Paul Stoyan 
Vice-Chair 
July 29, 2021July 29, 2023 – 
July 28, 2026
$15,645.01
Cara Vaccarino
Member  
Chair of Strategic, Governance and Oversight Committee
February 14, 2020February 14, 2022 –
 February 13, 2025
$13,212.75
Douglas McLarty
Member  
Chair of Finance, Audit and Risk Management Committee
February 20, 2020February 20, 2022 –
 February 19, 2025
$14,613.54
Neil Desai
Member
September 17, 2020September 17, 2022 – 
September 16, 2025
$18,145.39
Heidi Reinhart
Member1
October 29, 2020September 16, 2023 – 
September 15, 2026
$13,789.59

The AGCO organizational structure is appended.


1 Heidi Reinhart is the current Chair of the iGaming Ontario Board. Return to text

2023–24: Year in Review

Strategic Goals

The AGCO’s strategic plan outlines the strategic goals for the organization. The AGCO is in its final year of its current five-year strategic plan and development is underway for the upcoming multi-year Strategic Plan.

Image


Our Strategic GoalsModern RegulatorService ExcellencePeople First
Our Key Commitments
  • Serve the public interest through effective and innovative approaches to regulation in the alcohol, gaming, cannabis and horse racing sectors
  • Make evidence-based decisions to regulate in the public interest 
  • Strengthen our organizational foundation to support the agency’s expanding priorities and business strategies
  • Continuously ensure a deep understanding of our stakeholders to anticipate and respond to their evolving needs
  • Provide a positive experience through the delivery of services that are clear, timely and that meet the expectations of those we serve
  • Champion an inclusive workplace by implementing recommendations from the AGCO’s DI&A strategy to further develop employee’s wellbeing and best serve the people of Ontario
  • Develop our talent to empower employees and nurture our internal talent succession pool

The 2023-24 AGCO’s achievements highlight its commitment to deliver on each of its three strategic goals: Modern Regulator, Service Excellence, and People First. These achievements are attributable to the key core activities, projects and initiatives being undertaken at the AGCO. 

Modern Regulator 

Being a Modern Regulator remains a key commitment and shapes how the AGCO regulates and collaborates with its stakeholders. The AGCO is committed to leveraging evidence and effective stakeholder engagement and relationship management as part of the development and implementation of its regulatory direction.

The AGCO is a digital-first organization that provides convenient and consistent digital self-service channels anytime and anywhere for all its core services. Our goal is to create an optimal service experience for our applicants and licensees that better supports them in navigating the AGCO service journey and in understanding and meeting their compliance obligations. The AGCO continues to focus on the ongoing optimization of the iAGCO service portal to increase the number of users who can complete their transactions online. 

Service Excellence

Service Excellence is a core foundation embedded throughout the AGCO’s work, from the AGCO’s core service delivery to licensing and registration, compliance and investigations and enforcement. The AGCO applies a Service Excellence lens to ensure that the AGCO builds programs and policies that best serve the needs of our customers.

Improvements in key customer facing technologies, including both the AGCO website and Contact Centre, were made to better meet the demands of licensees, registrants, and the public we serve. The new site, that will launch early in 2024-25, is intended to be more task based, to better support the user journey by creating a seamless service experience between the public website and iAGCO. 

People First

The AGCO remains dedicated to nurturing the potential of its workforce and recognizes the critical nature of cultivating this organizational emphasis. Embracing a priority on people and maintaining a steadfast dedication to diversity, inclusivity, and accessibility are integral to advancing toward this strategic objective.

The AGCO has made significant progress in fostering a supportive and engaging workplace culture over the past year. It has focused on implementing comprehensive organizational development frameworks and initiatives aimed at talent development and recognition. It remains dedicated to employee engagement and accommodating individuals' needs, ensuring fairness and transparency throughout.

The number of staff who believe the AGCO is making progress on its Diversity, Inclusion and Accessibility (DI&A) commitment has risen this year, in part due to the demonstrated commitment of the AGCO in transitioning DI&A from a corporate project to an operational program. In 2023-24 employee attendance at learning events featuring guest speakers surpassed previous years. DI&A principles and practices are being embedded into AGCO operations, for example recruitment processes and leadership development programs. Employees are regularly invited to share feedback and ideas, and to collaborate in the planning and implementation of DI&A activities.

Performance Measurement

Performance measurement at the AGCO continues to evolve evidence-based evaluation practices to support the effectiveness of the agency’s activities and initiatives, while also demonstrating the AGCO’s progress towards delivering on its strategic goals and mandate. As part of the next strategic plan, the agency will be identifying measures and targets to measure success against each goal and enhance insights to support strategic decision making.

Strategic GoalPerformance MeasuresOutcome MetricPerformance
Modern RegulatorDigital First: The AGCO provides user-based services and information through multiple windows and service channels anytime and anywhere. The number of digital applications and complaints received by the AGCO are used to calculate this total.
  • % of users using digital options to transact with the AGCO meets or exceeds target of 85%

 

  • 95%
Service ExcellenceValue for Money: Ensuring value per transaction with a focus on streamlining process and reducing regulatory burden.
  • % of applications for Special Occasion Permits auto-issued meets or exceeds target of 90%.
  • 93%
People FirstEmployee Experience: The degree of involvement and empowerment correlates directly with productivity, motivation, and job satisfaction.
  • % of AGCO staff who would recommend AGCO as a place to work meets or exceeds target of 75%.
  • 89%
  • % of AGCO staff who believe their suggestions and ideas count (The language of this measure has been updated to reflect the survey question language.) meets or exceeds target of 70%.
  • 80%
Diversity, Inclusion and Accessibility Strategy: measuring progress the AGCO’s goal to build an inclusive workplace culture, free from discrimination and harassment.
  • % of AGCO staff who believe the AGCO is making progress on its DI&A commitment meets or exceeds 91%.
  • 93% (May)2
  • % of AGCO staff who feel able to bring their “whole selves” to work meets or exceeds 92%.
  • 92% (Feb)1

1 The language of this measure has been updated to reflect the survey question language. Return to text

2 The measures above reflect one point in time and are sourced from surveys conducted in May 2023 and February 2024. Return to text

Key Achievements by Sector

Alcohol

Throughout fiscal year 2023-24, the AGCO advanced a range of initiatives aimed at supporting Ontario’s dynamic liquor sector. These activities aligned with key government priorities while continuing to ensure alcohol is sold, served, and delivered responsibly. 

  • On December 14, 2023, the Government reaffirmed its commitment to modernizing the alcohol sector, with plans for liquor retail expansion in Ontario.1 This expansion, the largest in almost a century, aims to introduce a surge of new retailers into the market to offer consumers greater convenience and choice, all while ensuring the sector operates with honesty, integrity and in the broader public interest. Acting as a critical leader in facilitating a stable transition of an expanded market, the AGCO continues to collaborate with the government in the development of a new regulatory framework.
  • In recognition of the national and international significance of the 2023 FIFA Women’s World Cup, the AGCO extended operating hours for the sale and service of alcohol, providing support to the hospitality and tourism sector.
  • The AGCO continues to administer the Police Report and Last Drink Programs in partnership with the police. This is part of supporting a coordinated approach to compliance activities, which places significant emphasis on working with local community partners, including police, fire services, municipal by-law, and public health units.
  • The use of mystery shoppers in the grocery sector continues to be an effective tool to aid in evaluating how grocery stores are performing in preventing youth access to alcohol. Throughout 2023–24, the AGCO expanded the Mystery Shopper Program to cover all liquor licensees operating within the province.

1 Prior to the publication of this report, on May 24, 2024, the Government announced that authorized grocery stores will be able to sell an expanded selection of liquor as of August 1, 2024, convenience stores as early as September 5, 2024, and new grocery stores and big box stores as of October 31, 2024. Return to text

Gaming

Throughout fiscal year 2023-24, the AGCO advanced a range of initiatives to support Ontario’s evolving gaming sector, including charitable gaming, Land-Based Commercial Gaming, igaming, and lottery. These activities support key government priorities, supporting healthy and sustainable gaming industry while maintaining a focus on responsible gambling and player protection.

Charitable Gaming

The AGCO implemented several initiatives to provide new opportunities for eligible organizations, responding to the evolving needs of stakeholders in the sector. These included:

  • Increasing the number of online raffles that charities can conduct and manage at the same time from two to four.
  • Establishing a framework permitting hospital foundation charitable electronic 50/50 raffle (e-raffle) tickets to be sold in person in Ontario convenience stores, by convenience store retail staff.
  • Ontario and Nova Scotia collaborated to establish Canada’s first inter-provincial charitable raffle lottery licence, a milestone in the AGCO’s efforts to modernize charitable gaming.

Land-Based Commercial Gaming

Over the course of 2023-2024, the AGCO has undertaken a range of activities to advance its Gaming Modernization Strategy:

  • Numerous workshops were held on significant reforms to the AGCO’s casino eligibility and casino compliance models, which have been identified for potential implementation in 2024/25. 
  • The requirements, data access and analytical feasibility of a Regulatory Anti-Money Laundering (AML) Operational Dashboard were all confirmed this fiscal year. The Dashboard will be used to better focus agency resources and the current target for the launch of the alpha version is Q1-2024/25, with subsequent versions to be iterative in nature and launched at appropriate intervals.

iGaming

Since the launch of Ontario’s regulated igaming market in April 2022, the AGCO has maintained focus on ensuring the regulatory model continues to meet the objectives of supporting a competitive igaming market that protects consumers and provides them with choice.

  • In August 2023, the AGCO announced changes to the Registrar’s Standards for iGaming to further restrict the use of athletes, celebrities and other figures likely expected to appeal to minors in igaming advertising and marketing activities. These changes were implemented to build on the existing regulatory framework for igaming by further safeguarding children and youth who can be particularly susceptible to advertising content featuring prominent athlete and celebrity endorsements. AGCO further released, in early-February 2024, a supplementary guidance document setting out additional clarity with respect to the amended Standard, helping support a smooth implementation of the changes.
  • For the one year anniversary of the Ontario igaming market, the AGCO partnered with iGaming Ontario to conduct an Ipsos study. The study showed over 85 per cent of respondents who gambled online in Ontario were now doing so on regulated sites.
  • Collaboration with international jurisdictions on tackling the Unregulated iGaming Market continued in 2023-24 and a comprehensive strategy is in the process of being drafted to limit industry access to the unregulated market and increase public awareness by delivering a second generation of high impact, coordinated and relevant regulatory activities.

Lottery

In September 2022, the Ontario Lottery and Gaming Corporation (OLG) announced plans to implement new self-serve terminals (SSTs) in lottery retail locations. Throughout 2023, the AGCO supported the implementation of SSTs, including making changes to the Registrar’s Standards for Gaming: Lottery Sector to enable the launch of SSTs starting in February 2024, with the rest of the SSTs launching across the province in 2024/25.

Horse Racing

As part of the AGCO’s ongoing commitment to protecting Ontario’s racehorses, enhancing the integrity of racing and providing a regulatory framework appropriate for today’s racing industry, AGCO announced and implemented a number of equine welfare reforms in 2023-24. These reforms included:

  • Banning certain medications and substances in horses participating in an Official Workout (Thoroughbred and Quarter Horse) or in a Qualifying Race (Standardbred);
  • A new rule requiring licensed trainers to report all stabling locations they operate under their licence, including any location changes to the Registrar within five (5) calendar days.
  • A revision of 22.19 of the Standardbred Rules of Racing to update language and the penalty structure that prohibits a driver’s foot to make contact with the horse in any manner, aligning it more closely with the urging provisions.
  • Reinstated breathalyzer testing for horseracing participants in Safety Sensitive Positions, including drivers, jockeys, valets, and track maintenance personnel and resumed testing for the Human Alcohol and Drug Program, given that COVID-19 public health restrictions are no longer in effect.
  • The AGCO made permanent a number of temporary COVID-19 rule amendments to provide additional flexibility and positive impact to the sustainability of the industry.

Cannabis

In 2023-24 The AGCO focused on supporting cannabis retailers by fostering innovation and flexibility, reducing burden, and by seeking opportunities to combat the illicit market.

  • The AGCO is working collaboratively with provincial partners, including the Ontario Cannabis Store (OCS), Ontario Provincial Police, and government to better understand the illicit market and identify areas where the AGCO can support the government’s objective of combating the illicit cannabis market.  While authorized cannabis retailers and the OCS have made substantial inroads in Ontario as the only legal sources of recreational cannabis, illicit cannabis continues to be an issue in the province and is estimated to make up approximately 40 per cent of Ontario’s cannabis market1.
  • Since 2019, the AGCO has been working with the OCS to implement a new Point-of-Sale (POS) Data Reporting Platform to automate and standardize monthly regulatory reporting processes for licensed cannabis stores. In 2023, the AGCO announced that starting in July 2024, all cannabis retailers will have their sales data automatically submitted directly to the OCS data platform and will be subject to new Standards for their regulatory reporting requirements.
  • An internal Data Driven Compliance application has been developed to make better use of data to support the inspectors’ ability to focus their activities on entities that present the highest risk of non-compliance. Work is under way to launch the application in the cannabis sector in 2024/25.
  • Enhanced Cannabis Application Pre-Screening Interviews continue to be essential in supporting the honesty and integrity of licensees, registrants, and authorization holders and allow for immediate flagging of any criminal associations. In 2023, Eligibility and Major Investigations conducted 468 cannabis-related investigations and noticed a significant decrease in the identification of problematic applications. This is attributed to the registered cannabis market maturing and the message being conveyed within the cannabis industry that the OPP was conducting thorough background investigations on applicants and entities.
  • The AGCO continues to use the Mystery Shopper Program to identify retailers who present an increased risk of permitting youth access. During this fiscal year, the AGCO enhanced the Mystery Shopper Program to support enhanced oversight of cannabis retailers operating close to high schools.
  • To better support cannabis retailers as the market evolves, the AGCO supported the Ministry of the Attorney General in making legislative changes to the Cannabis Act, 2018 to enable the transfer of Retail Store Authorizations from one licensed operator to another, and to allow the sale of cannabis from one operator to another in prescribed circumstances. These amendments received Royal Assent in Spring 2023 and will be followed by regulatory amendments to establish the framework for authorization transfers and inventory sales.

1 2022–23 Ontario Cannabis Store Annual Report . Return to text

Achievements in Accordance with Mandate

The AGCO is committed to delivering on the Ontario government’s priorities and fiscal objectives. We continue to ensure our strategic priorities and operations align with government direction and ensure cost-effective, customer-focused service delivery. Government priorities are embedded in our strategic direction and day to day approach. As evidenced in our work, the AGCO has been focused on liquor modernization, igaming, burden reduction, combatting the illegal cannabis market to keep our youth and communities safe, and our ongoing response to the Auditor General of Ontario’s Value for Money Audit. 

The AGCO also received a mandate letter from the Attorney General outlining a series of priorities including: competitiveness, expenditure management, transparency and accountability, risk management, workforce management, diversity and inclusion, data collection, and digital delivery and customer service. 

To address these priorities AGCO pursued the following initiatives. 

Competitiveness, Sustainability, and Expenditure Management 

The AGCO continued its work on a funding framework review with the Ministry of the Attorney General to mitigate its ongoing structural deficit and respond to the government’s commitment to program sustainability, and in response to the Auditor General’s recommendations for the AGCO to become a more financially self-sufficient regulatory agency.

The objective is to identify opportunities to bring greater consistency in legal authorities and processes to recover costs across the sectors the AGCO regulates and aims to reduce the AGCO’s annual net allocation from government to the greatest extent possible. During the year, the AGCO developed and submitted recommendations to support its objective and continues to work with the Ministry to determine how best to move forward.

The AGCO remains committed to its Value for Money action plan and recognizes the value of the Auditor General of Ontario’s recommendations to enhance its effectiveness as a modern regulator. The AGCO has continued to deliver steady progress over the past fiscal year, providing regular updates to the Auditor General, and it remains a priority for 2024–25.

Transparency and Accountability

For fiscal year ended March 31, 2024, the AGCO Chair, CEO and Chief Administrative Officer have attested to government that the AGCO is in compliance with all applicable legislation, regulations, directives, and policies, has maintained an effective system of internal controls; and has established and maintained a system of internal controls that supports the integrity and reliability of the Agency’s financial reports for the year ended March 31, 2024. 

Risk Management

The AGCO uses an Enterprise Risk Management (ERM) framework to support the organization in identifying areas of risk and assists management in making strategic decisions that contribute to the achievement of the AGCO’s corporate objectives. The goal of the ERM framework is to embed risk management within all operations and across all levels of the organization. 

The framework sets out a process for identifying and assessing risks and highlighting and reviewing controls and mitigation strategies. The final key risks are reviewed and approved by C-Suite, the Finance, Audit and Risk Management Committee and the Board of Directors. 

Workforce Management Risk – The AGCO will continue to develop its “People First” strategic plan that will include actions to retain, develop and attract the workforce needed to deliver on its mandate. 

Information Security Risk – The AGCO will continue to assess, develop, and implement information security awareness, staff education, policies, and protocols to mitigate current and emerging cyber threats and increase the security maturity of existing controls.  

Regulatory Effectiveness Risk – The AGCO regularly reviews and augments its regulatory effectiveness to ensure changes in the sectors it regulates, and stakeholder expectations are addressed in a timely and effective manner.

Diversity, Inclusion, and Accessibility

For the AGCO, it is important to have a workforce which reflects the public we serve. Confidence in public services is enhanced when the public sees itself represented in its service provider. The AGCO is committed to delivering services to the public in a way that considers the diverse and evolving needs of Ontarians. 

The AGCO understands that building and cultivating an inclusive workplace culture that fosters communication, collaboration, flexibility, respect, and fairness to leverage diversity empowers all individuals to contribute to their full potential and enhances employees’ work life. 

In 2023, a permanent DI&A Office was established and is comprised of a new Senior Manager of DI&A and a DI&A Advisor position. As we operationalize diversity, inclusion, and accessibility throughout the AGCO, a DI&A lens is being applied to all Human Resources and Organizational Development policies, programs, and initiatives.

Workforce Management

Collaborative efforts across the AGCO have led to the creation of innovative programs and strategies aimed at identifying and nurturing talent within the organization, thereby contributing to its growth and success. The AGCO has placed a strong emphasis on continuous improvement, utilizing a risk-based methodology to ensure effectiveness and responsiveness to evolving needs.

The AGCO maintains a people-first approach and leverages a hybrid work model to support the needs of employees to balance their work and home lives, while maintaining an engaged, productive workforce.

Data Collection

The AGCO is in its second year of implementing its enterprise Data and Analytics Program, in alignment with its enterprise Digital Strategy. Year two of the Data and Analytics Program focused on leveraging strategic partnerships across the enterprise to enhance regulatory compliance activities and elevate the customer experience. There was continued development and deployment of the Data Governance Framework, ensuring that data used for analytics and decision making is well defined and managed, including where it could drive improvements in compliance activities and consumer interactions.

  • The AGCO introduced the Data Governance by Design Framework to embed governance, such as Privacy Impact Assessments and Data Definition at project inception, ensuring data is secure and defined for use.
  • A Records and Information Management Program are underway, which will ensure the proper management of information assets throughout their lifecycle.
  • The AGCO continues to facilitate the processing of large datasets and enabling advanced analytics capabilities like Machine Learning through the internal Data Driven Compliance App.

The AGCO continues to look at data sharing opportunities with various ministries and other crown corporations within the broader public sector, such as Supply Ontario. Currently, the AGCO is prioritizing data sharing initiatives that will help with its compliance and regulatory activities such as those related Liquor Retail Expansion.

Digital Delivery and Customer Service 

The AGCO relies on digital platforms to deliver accessible, reliable, secure, and customer-centric services to Ontarians. The AGCO met its established enterprise-wide service standards for service transactions last fiscal, at a 92 per cent average, surpassing the 80 per cent target. AGCO is also working towards establishing new service standards for application turnaround times for high volume applications in the year ahead. 

The AGCO also uses service insights such as customer satisfaction surveys and complaints, inquiries, and service performance measures from iAGCO to identify opportunities for customer service improvement. 

In line with the Government of Ontario’s focus and commitment to deliver simpler, faster, better services to Ontarians, the AGCO recognized the need for an enterprise Digital Strategy to guide and prioritize the agency’s digitalization efforts. Beginning this work in 2022-23, a Digital Vision was established to set an aspirational, desired future state for the agency. During 2023-24, guided by the Digital Vision as a strategic compass, the AGCO embarked on the development of its enterprise Digital Strategy and the resulting transformation effort will become firmly integrated into both the AGCO’s strategic long-term planning efforts and effectively support its current operations. It will span across all of AGCO’s key commitments, strengthen its organizational foundation, and help the AGCO:

  • Build toward a resilient digital future,
  • Optimize digital assets and operational capacity, and
  • Enable strategic decision-making and continued momentum.

Operational Performance

Licensing & Registration Activities 

The AGCO provides services to a wide group of licensees, registrants, and authorization holders. The Operations Division is responsible for reviewing and processing new, renewal and amendment applications for licences, permits, authorizations, and registrations for the sectors regulated by the AGCO.

Highlights for licensing and registration activities in 2023-24 include the continued processing of steady volumes of applications related to cannabis retail operators and retail store authorizations including changes of ownership. In addition, several net new registrations were issued to internet gaming operators and gaming-related suppliers to support the competitive and open internet gaming market in Ontario. 
 

Line of business

Current active licences, authorizations, and registrations as of March 2024

Number of licences, authorizations, and registrations issued, renewed and amended

Alcohol (Special Occasion Permits excluded)

32,889

13,565

Gaming

25,120

22,292

Lottery

1,900

1,924

Horse Racing

13,574

13,532

Cannabis

4,634

2,212

Special Occasion Permits

N/A

51,721

Education and Compliance Activities

The AGCO promotes compliance with relevant legislation, regulations, and Registrar’s Standards to protect public interest and align with government and ministry priorities. The AGCO’s compliance approach is risk-based and outcome-focused. 

  • Risk-based refers to the regulatory risks underlying the Standards, regulations, laws, and requirements. A risk-based compliance approach focuses the greatest resources on mitigating the highest risk areas. 
  • Outcome-focused emphasizes the results that regulated sectors are meant to achieve, rather than prescriptive activities that must be carried out.   

The AGCO proactively provides education to stakeholder and licence-holders in all sectors to increase their understanding of regulatory obligations and improve overall compliance. 

The following tables reflects the compliance activities undertaken in 2023-24 across the indicated sectors.

Line of business

Inspection Activity

Consultation

Education

Miscellaneous Compliance Activity*

Violations Cited

Alcohol

14,130

592

1,710

2,050

4,084

Cannabis

2,820

567

203

300

937

Horse Racing

431

13

8

5

49

Land-based Gaming

427

50

1

40

206

Charitable Gaming

145

9

2

1

19

Lottery Retailers

1,873

10

1

7

650

Raffles

2

2

0

0

1

* The category “Miscellaneous Compliance Activity” may include, but is not limited to, compliance activity driven by intelligence or investigation activity, the Mystery Shopper Program (where applicable) or criminal charges.

Internet gaming compliance conducts a full suite of modern compliance assurance activities that provide reasonable assurance of compliance for regulated entities and technology. 

Line of business

Compliance Reviews

Inspections

Third Party Report Assessments

Miscellaneous Compliance Activity*

Violations Cited

igaming

363

129

106

52

278

* 2022-23 Ontario Cannabis Store Annual Report

In 2023-24, AGCO focused on the following igaming compliance priorities:

  • Responsible Advertising: Oversight of potentially harmful public advertising and messaging, and advertising that is appealing to minors.
    • Ontario prohibits the broad, public advertising of bonuses, credits, and other gambling inducements, and as of February 28, 2024, prohibits the use of individuals who would likely be expected to appeal to minors and athletes except for the exclusive purpose for advocating for responsible gambling practices. 
    • In the fall of 2023, AGCO conducted broad industry consultations to inform the development of guidance for this new advertising standard and has since been working with operators to support them in their ongoing compliance.  
  • Responsible Gambling: Protection of players from experiencing harm from gambling. 
    • AGCO conducts proactive reviews of operator controls for minimizing harm from gambling, which can prompt compliance investigations where risks are identified. When these investigations uncover violations, AGCO works with operators to bring them into compliance. 
  • Sport and Event Betting: Ensuring that integrity safeguards are in place to address risks of match fixing and insider betting. 
    • AGCO performs regulatory reviews to ensure that betting markets being offered in Ontario are adequately safeguarded against match-fixing and insider betting.  One such review resulted in AGCO requiring Ontario gaming operators to stop offering World Boxing Association (WBA) events.
  • Game Integrity: Requiring certification of all games and critical gaming systems linked to determination of game outcome. 
    • AGCO conducts random spot testing of certified games to ensure that games are designed with integrity, games are not misleading, and game designs meet the intent of the standards. The AGCO works with game manufacturers and independent test labs to ensure all parties are interpreting standards correctly and meeting regulatory expectations. 

Gaming Technology Regulation 

Ontario’s public confidence in gaming is largely based upon the integrity and fairness of the games and gaming systems in play. AGCO ensures the technical integrity of gaming technology by developing minimum technical standards for gaming products testing and providing approvals of games and related gaming systems. This technology is used throughout the province in all gaming industries and sectors regulated by the AGCO, including casino gaming, charitable gaming, lotteries, and internet gaming. 

In 2023–24, the AGCO’s in-house and internationally accredited testing laboratory conducted its annual survey of regulated entities, reaching out to Gaming-Related Suppliers to request their anonymous evaluation and feedback. 92 per cent of respondents indicated they are satisfied or very satisfied with the overall service they receive from the testing laboratory. The following chart captures the various product testing activities conducted by the AGCO.
 

Product Testing 

2023-24 

Electronic gaming-related products requested for approval 

1,574

Low-risk electronic gaming products that were pre-approved 

71

Products with regulatory issues discovered by the AGCO that were consequently not approved 

52

Average turnaround time for approval 

26 calendar days

For internet gaming, the AGCO has modernized the approach for the certification of internet gaming technology against the Registrar’s Standards for Internet Gaming by registered independent test labs rather than testing this technology inhouse and providing AGCO approvals.

Investigation & Enforcement Activities

The Investigation and Enforcement Bureau (IEB) conducts investigations across all sectors regulated by the AGCO. The Bureau provides investigative expertise to, and shares information with, other law enforcement agencies and regulatory and industry stakeholder agencies to ensure integrity and public safety within these regulated industries and sectors. IEB also focuses on critical strategic priorities such as Anti-Money Laundering and Anti-Human Trafficking initiatives. 

The IEB Anti–Human Trafficking Working Group collaborates with the OPP Anti–Human Trafficking Unit, Criminal Intelligence Service Ontario, and municipal partners to proactively focus on these activities. Members of IEB continue to provide training to service providers at all casino locations across the province on an ongoing basis. 

The following tables represent the number of investigations the Bureau conducted in 2023-24. 
 

Eligibility Investigations

2023–24

Gaming and Lottery

403

Cannabis

468

Horse Racing

92

Outside Agency Assist Checks

361

 

IEB Investigations

2023–24

Internet Gaming

638

Charitable Gaming

2

Lottery

211

Casino & Slot Machine Facilities

7,636

Cannabis

468

Horse Racing

237

Liquor Licence Holders and Applicants

48

Customer Service Activities

The AGCO’s Contact Centre handles over 100,000 customer interactions yearly across a range of channels. It provides oversight of the agency’s inquiries and complaints handling policy and ensures the customer experience is monitored, measured and managed. The following tables show interactions via the AGCO’s customer service channels, communications with stakeholders, and members of the Ontario public as of March 2024.

Interactions with AGCO Customers 

2023–24

AGCO website visits

1,482,046

Telephone Contacts (Contact Centre)

92,325

Self-Help (using automated voice messaging system)

32,326

Web Chat

3,519

Inquiries: Total number of general inquires received in iAGCO (new, cancelled excluded)

25,388

Complaints: Total number of complaints received in iAGCO (new, cancelled excluded)

7,903

% of complaints that were addressed within 30 days (cancelled complaints excluded)

83%

Financial Performance

Expense Category 
(In $000s)

2022-23 
(excluding iGO*)

2023-24 
(excluding iGO*)

Increase/ 
(Decrease)

Expenditures

 

 

 

Salaries and Wages

68,738

79,808

11,070

Services

12,756

13,296

540

Benefits

15,077

18,640

3,563

Capital Amortization

1,942

2,117

175

Transportation and Communications (T&C)

1,386

1,303

(83)

Supplies and Equipment (S&E)

747

1,148

401

Sub-Total Gross Expenditures

100,646

116,312

15,666

Less: Revenue

84,308

94,881

10,573

Annual Deficit

(16,338)

(21,431)

(5,093)

Capital Assets

795

1,327

532

* Of the $11,360 in cost recoveries from iGaming Ontario (iGO) as recorded on AGCO’s financial statements, $10,827 relates to direct expenditures (salaries/benefits of iGO employees and vendor invoices) that AGCO incurred on behalf of iGO and was subsequently reimbursed. These costs (along with the corresponding recovery of these costs) are excluded from the chart above.

Overall increase in FY 23-24 Salaries and Wages and Benefits Expenditures is mainly due to increases in the number of employees and employee salary increases. Increase in Services, and Supplies and Equipment is mainly due to additional spending on projects including the implementation of a new Enterprise Resource Planning system, the AGCO's Funding Framework Review and the AGCO's Digital Strategy.

Revenue comprises of licence and registration fees, regulatory charges and cost recoveries. Decrease in fees and charges in FY 23-24 is due to timing of licence renewals as well as new revenue recognition criteria implemented as of April 1, 2023 also resulting in timing differences. Increase in FY 23-24 regulatory charges and cost recovery is attributed to an increase in regulatory work done in gaming sector, as well as increased overall gross expenditures.

Capital spending in FY 23-24 can be attributed to increase on iAGCO enhancements to improve flexibility, simplify integration with diverse platforms, and promote more efficient processes. In addition, the increase is also attributed to the refresh of IT Hardware and Network Equipment.

Increase in FY 23-24 amortization expenses is due to correlating increase in capital spending on refresh of IT Hardware and Network Equipment.
 

Appendix I: Audited Financial Statements

Management's Statement of Responsibility for Financial Reporting

The accompanying financial statements of the Alcohol and Gaming Commission of Ontario have been prepared by management in accordance with the Canadian public sector accounting standards and, where appropriate, include amounts based on management’s best estimates and judgements. The financial statements have been properly prepared within reasonable limits of materiality and are based on information available up to July 31, 2024.

Management is responsible for the integrity of the financial statements and maintains a system of internal controls designed to provide reasonable assurance that the assets are safeguarded, and reliable financial information is available on a timely basis. The system includes formal policies and procedures and an organizational structure that provides for appropriate delegation of authority and segregation of responsibilities.

The Board of Directors ensures that management fulfills its responsibilities for financial information and internal control through a Financial, Audit and Risk Management (FARM) committee. The FARM committee meets with management and internal audit regularly to review the policies and procedures.

The financial statements have been examined by the Office of the Auditor General of Ontario. The Auditor General’s responsibility is to express an opinion on whether the financial statements are prepared in accordance with Canadian public sector accounting standards. The Independent Auditor's Report, which appears on the following page, outlines the scope of the Auditor's examination and opinion.

On behalf of Management:

Karin Schnarr
Chief Executive Officer & Registrar
Date: July 31, 2024

Joseph Pittari
Chief Administrative Officer
Date: July 31, 2024

Independent Auditor's Report

To the Alcohol and Gaming Commission of Ontario

Opinion

I have audited the financial statements of the Alcohol and Gaming Commission of Ontario (the AGCO), which comprise the statement of financial position as at March 31, 2024, and the statements of operations and accumulated deficit, change in net debt and cash flows for the year then ended, and notes to the financial statements, including a summary of significant accounting policies.

In my opinion, the accompanying financial statements present fairly, in all material respects, the financial position of the AGCO as at March 31, 2024, and the results of its operations, changes in its net debt and its cash flows for the year then ended in accordance with Canadian public sector accounting standards.

Basis for Opinion

I conducted my audit in accordance with Canadian generally accepted auditing standards. My responsibilities under those standards are further described in the Auditor's Responsibilities for the Audit of the Financial Statements section of my report. I am independent of the AGCO in accordance with the ethical requirements that are relevant to my audit of the financial statements in Canada, and I have fulfilled my other ethical responsibilities in accordance with these requirements. I believe that the audit evidence I have obtained is sufficient and appropriate to provide a basis for my opinion.

Responsibilities of Management and Those Charged with Governance for the Financial Statements

Management is responsible for the preparation and fair presentation of these financial statements in accordance with Canadian public sector accounting standards, and for such internal control as management determines is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, management is responsible for assessing the AGCO’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the AGCO either intends to cease operations, or has no realistic alternative but to do so.

Those charged with governance are responsible for overseeing the AGCO’s financial reporting process.

Auditor’s Responsibilities for the Audit of the Financial Statements

My objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes my opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with Canadian generally accepted auditing standards will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

As part of an audit in accordance with Canadian generally accepted auditing standards, I exercise professional judgment and maintain professional skepticism throughout the audit. I also:

  • Identify and assess the risks of material misstatement of the financial statements, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for my opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.
  • Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the AGCO’s internal control.
  • Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by management.
  • Conclude on the appropriateness of management’s use of the going concern basis of accounting and based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the AGCO’s ability to continue as a going concern. If I conclude that a material uncertainty exists, I am required to draw attention in my auditor’s report to the related disclosures in the financial statements or, if such disclosures are inadequate, to modify my opinion. My conclusions are based on the audit evidence obtained up to the date of my auditor’s report. However, future events or conditions may cause the AGCO to cease to continue as a going concern.
  • Evaluate the overall presentation, structure and content of the financial statements, including the disclosures, and whether the financial statements represent the underlying transactions and events in a manner that achieves fair presentation.

I communicate with those charged with governance regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that I identify during my audit.

Toronto, Ontario
July 31, 2024

Shelley Spence, CPA, CA, LPA
Auditor General
 

Statement of Financial Position

Statement of Financial Position ($'000)

 

As at March 31, 2024

 

Note(s)

 

2024

2023 
Restated (Note 2b)

 

Liabilities

   
Accounts Payable and Accrued Liabilities

3

$ 18,198

$ 9,465

Unearned Revenue

4

11,479

10,844

Other Employee Future Benefits

5

9,613

7,876

Customer Deposits

6

1,320

1,086

  

40,610

29,271

Financial Assets   
Cash 

Accounts Receivable 

51

13

Due from the Province

13

25,813

12,472

Due from iGaming Ontario

14

1,316

2,703

  

27,180

15,188

 

Net Debt

 

 

(13,430)

 

(14,083)

Non-Financial Assets   
Tangible Capital Assets

7

12,277

13,067

Prepaid Expenses 

1,153

1,016

  

13,430

14,083

 

Accumulated Deficit

 

 

$ —

 

$ —

See accompanying notes to the financial statements. 

On Behalf of the Board:

Chair, Board of Directors

Chair, Financial, Audit and Risk Management Committee

Statement of Operations and Accumulated Deficit

Statement of Operations and Accumulated Deficit ($'000)

For the Year Ended March 31, 2024

Note(s)

2024 Budget

2024 Actual

2023 Restated Actual (Note 2b)

 

Revenue

 

 

 

 

Licence and Registration Fees

8

$ 63,393

$        43,622

$ 43,948

Regulatory Charges - Gaming Sector

9

61,046

43,510

31,277

Cost Recoveries from iGamingOntario

14

13,124

11,360

9,474

Regulatory Charges - Horse Racing Sector

 

 

9,578

 

7,185

 

7,180

Other Revenue

 

151

31

96

 

 

147,292

105,708

91,975

 

Expenditures

 

 

 

 

Salaries and Wages

 

85,418

88,678

74,805

Services

 

30,790

13,296

13,064

Employee Benefits

5

18,019

20,597

16,366

Amortization of Tangible Capital

7

2,405

2,117

1,942

Transportation and Communications

 

1,546

1,303

1,386

Supplies and Equipment

 

968

1,148

750

 

 

139,146

127,139

108,313

Annual Deficit from Operations

 

 

(21,431)

(16,338)

Contribution by the Province

13

 

21,431

16,338

Annual Deficit

 

 

Accumulated Deficit, Beginning of Year

 

 

Accumulated Deficit, End of Year

 

 

$ —

$ —

See accompanying notes to the financial statements.

Statement of Change in Net Debt

Statement of Change in Net Debt ($'000)

For the Year Ended March 31, 2024

Note(s)

2024 Budget

2024 Actual

2023 Restated Actual (Note 2b)

 

Annual Deficit

 

 

 

 

$ —

 

$ —

Acquisition of Tangible Capital Assets

7

(2,557)

(1,327)

(795)

Amortization of Tangible Capital Assets

7

2,405

2,117

1,942

(Increase) in Prepaid Expenses 

(137)

(644)

  

(152)

653

503

Decrease in Net Debt 

(152)

653

503

Net Debt, Beginning of Year 

(14,083)

(14,083)

(14,586)

Net Debt, End of Year 

$ (14,235)

$ (13,430)

$ (14,083)

See accompanying notes to the financial statements.

Statement of Cash Flows

Statement of Cash Flows ($'000)

For the Year Ended March 31, 2024

Note(s)

2024

2023 
Restated (Note 2b)

Operating Transactions Annual Deficit
Non-Cash Items:

 

 

$ —

 

$ —

Amortization of Tangible Capital Assets

7

2,117

1,942

Changes in Non-Cash Balances:

 

 

 

Increase in Accounts Payable and Accrued Liabilities

 

8,733

167

Increase (Decrease) in Unearned Revenue

 

635

(4,139)

Increase in Other Employee Future Benefits

 

1,737

631

Increase in Customer Deposits

 

234

450

(Increase) Decrease in Accounts Receivable

 

(38)

409

Decrease in Due from iGaming Ontario

 

1,387

5,181

(Increase) in Prepaid Expenses

 

(137)

(644)

(Increase) Decrease in Due from the Province

 

(13,341)

(3,202)

Cash Provided by Operating Transactions

 

1,327

795

Capital Transactions

 

 

 

Acquisition of Tangible Capital Assets

7

(1,327)

(795)

Cash Applied to Capital Transactions

 

(1,327)

(795)

Net Increase (Decrease) in cash

 

Cash, Beginning of Year

 

Cash, End of Year

 

$ —

$ —

 See accompanying notes to the financial statements.

Notes to the Financial Statements

Notes to the Financial Statements For the Year Ended March 31, 2024 ($'000)

  1. Nature of operations
    The Alcohol and Gaming Commission of Ontario (AGCO) is a regulatory board-governed agency incorporated without share capital, that reports to the Ministry of the Attorney General (MAG). The agency was established on February 23, 1998 under the Alcohol and Gaming Regulation and Public Protection Act, 1996, which was amended in 2018 and re-named the Alcohol, Cannabis and Gaming Regulation and Public Protection Act, 1996 (ACGRPPA). On November 29, 2021, the ACGRPPA was repealed and the Alcohol and Gaming Commission of Ontario Act, 2019 (AGCO Act) was proclaimed into force, continuing the AGCO under a new statute.

    The AGCO is responsible for regulating the alcohol, gaming, horse racing and cannabis retail sectors in accordance with the principles of honesty and integrity, and in the public interest. In so doing, the AGCO administers the Liquor Licence and Control Act, 2019, the Gaming Control Act, 1992, the Horse Racing Licence Act, 2015 and the Cannabis Licence Act, 2018. The AGCO also administers the charity lottery licensing Order-in-Council 1413/08.

    iGaming Ontario was established on July 6, 2021 as a subsidiary corporation of the AGCO. See Note 14 for further disclosure pertaining to the AGCO’s relationship with iGaming Ontario.

    As a regulatory agency with a governing board reporting to MAG, the AGCO receives its annual spending authority from the Ministry’s printed estimates, as approved by the Ontario Legislature. The AGCO is funded from a combination of revenue from the Consolidated Revenue Fund and charges to the regulated sectors (fees and cost recoveries).

    Pursuant to the Income Tax Act, the AGCO is exempt from income taxes.
  2. Significant accounting policies
    1. Basis of accounting
      These financial statements have been prepared in accordance with Canadian Public Sector Accounting Standards (PSAS) established by the Canadian Public Sector Accounting Board.
    2. Changes in accounting policies - Implementation of PS 3400, Revenues
      On April 1, 2023, the AGCO implemented PS 3400, Revenues, in accordance with the transitional provisions set out in the standard and the requirements for changes in accounting policies in PS 2120, Accounting Changes. The impacts of implementing PS 3400 are described below.

      PS 3400 establishes standards on how to account for and report common types of revenues in the public sector that are not addressed in an individual standard in the PSA Handbook. Specifically, PS 3400 differentiates between revenue arising from transactions that include performance obligations (“exchange transactions”), and transactions that do not have performance obligations (“non-exchange transactions”).

      The AGCO adopted the standard on April 1, 2023 and applied the requirements of the standard retroactively with restatement of the prior period.

      Transactions with performance obligations 
      Under PS 3400, the AGCO recognizes revenue from exchange transactions when it satisfies a performance obligation by providing the promised goods or services to a payor. A performance obligation is satisfied over a period of time or at a point in time depending on the characteristics of the promised goods or services. Revenue is measured at the amount of consideration to which the AGCO expected to be entitled to in exchange for the promised goods or services.

      Transactions without performance obligations 
      Under PS 3400, the AGCO recognizes revenue from non-exchange transactions when it has the legislative authority to claim or retain an inflow of economic resources and identifies a past transaction or event that gives rise to an asset. Revenue is measured at the amount of cash or cash equivalents received or receivable.
      The implementation of PS 3400 had a significant impact on the AGCO’s accounting for licences and registrations. See below for a description of the impact on each revenue stream:

      • Licences and registrations – Previously, the AGCO deferred and amortized revenue relating to licences evenly over the license term. PS 3400 requires the AGCO to recognize revenue upon issuance of the licence to the customer because there is no continuing performance obligation after the licence is issued. Unearned revenue relates to payments received from customers in advance of the issuance of licences.
      • Regulatory charges – Previously, the AGCO deferred revenue for cost recoveries collected that exceeded the actual expenditures incurred during the fiscal year. Since these are non-exchange transactions with no performance obligations, PS 3400 requires that the AGCO recognize revenue when it has exercised its legislative authority by issuing an invoice to an organization.

      The AGCO’s accounting policies for its revenue streams are disclosed in detail in Note 2e. The amount of adjustment for each financial statement line item affected by the adoption of PS 3400 for the current and prior years is illustrated in the table below.

      1. Impact on surplus or deficit 

         

        For the Year Ended
        March 31, 2023

        Annual deficit – as previously reported

        $ —

        Increase (decrease) due to change in timing of recognition for: 
         
         
        Licence and registration fees

        2,171

        Regulatory charges - gaming sector

        (1,323)

        Contribution by the Province

        (848)

        Annual deficit – as restated for adoption of PS 3400

        $

      2. Impact on assets and liabilities
         

         

        As at April 1, 2022

        As previously reported

        PS 3400
        adjustments

        As restated

        Unearned revenue

        $ 32,958

         

        $ (17,975)

        $ 14,983

        Customer deposits

        7,720

        (7,084)

        636

        Due from the Province

        34,329

        (25,059)

        9,270


         

         

        As at March 31, 2023

        As previously reported

        PS 3400 adjustments

         

        As restated

        Unearned revenue

        $ 37,296

        $ (26,452)

        $10,844

        Customer deposits

        7,317

        (6,231)

        1,086

        Due from the Province

        45,155

        (32,683)

        12,472

    3. Use of estimates

      In preparing the financial statements, management is required to make judgments, estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting periods.

      Items requiring the use of significant estimates include the useful life of capital assets, other employee future benefits and accrued liabilities.

      Estimates are based on the best information available at the time of preparation of the financial statements and are reviewed annually to reflect new information as it becomes available. Actual results could differ from these estimates.

    4. Currency 

      The financial statements are presented in Canadian dollars.

      At the transaction date, revenue or expenditures in currencies other than the AGCO’s functional currency are recognized in Canadian dollars at the exchange rate in effect at that date. The AGCO is not impacted by the remeasurement gains and losses caused by foreign currency, because its cash, including foreign exchange rates, is handled by the Ministry of Public and Business Service Delivery without charge.

    5. Revenue recognition
       
      1. Revenue from transactions with performance obligations 

        Licence and registration fees
        Fee revenue from licences and registrations collected from the gaming, liquor, cannabis-retail and horse racing sectors is recognized when the licence or registration is issued to the customer. Revenue from the issuance of licences is recognized based on the transaction price specified in the terms of sale. Payment of the transaction price is non-refundable and is due when a customer applies to purchase or renew a licence. Refer to Note 9 for a breakdown of licence and registrations fees disaggregated by regulated sector.

        Cost recoveries from iGaming Ontario 
        The AGCO provides services to iGaming Ontario under a Shared Resources Agreement. The AGCO’s performance obligations in connection with these services are satisfied over time through the rendering of services. The transaction price is equal to the costs incurred by the AGCO in providing these services. Refer to Note 14 for further details.

      2. Revenue from transactions without performance obligations 

        Regulatory charges - gaming sector
        Regulatory Charges - Gaming Sector is primarily comprised of regulatory charges issued to the Ontario Lottery and Gaming Corporation (OLG), land-based casino operators and internet gaming operators. The AGCO has the legislative authority to direct payments from the OLG and iGaming Ontario under the Alcohol and Gaming Commission of Ontario Act, 2019. Further, pursuant to operator agreements between the OLG and its land-based casino operators and operator agreements between iGaming Ontario and its internet gaming operators, land-based casino operators and internet gaming operators are responsible for paying costs charged by the AGCO in regulating these markets. The AGCO recognizes revenue when it charges these entities, which it does so by invoicing them. The revenue recognized is based on the amount specified in the invoice. Refer to Note 9 for a breakdown of these regulatory charges for recovery of costs disaggregated by major type. 

        Regulatory charges - horse racing sector 
        The AGCO charges regulatory fees to the operators of racetracks in Ontario for the purpose of defraying part of the costs of regulating the conduct of horse racing in Ontario. These charges are primarily comprised of fixed annual fees charged to Woodbine Entertainment Group (WEG) on behalf of racetrack operators. The AGCO recognizes revenue when it recovers from WEG, which it does so by invoicing them. The revenue recognized is based on the amount specified in the invoice.

        Monetary penalties 
        Under Section 14 of the AGCO Act, monetary penalties may be imposed with respect to contraventions of any of the alcohol, cannabis, gaming and horse racing statutes or any regulations made under them. Under Subsection 12 (2) of the AGCO Act, monetary penalties can be only used for education, training, and awareness purposes. Monetary penalties imposed are recorded as a liability until the resources are used for the purposes specified under the AGCO Act. Revenue is recognized in the period in which the resources are used for the purposes specified under the AGCO Act. The associated liability is recorded in unearned revenue in the Statement of Financial Position and the associated revenue is recorded in other revenue in the Statement of Operations and Accumulated Deficit.

    6. Expenditures recognition

      Expenditures are recognized on an accrual basis. Expenditures are recognized in the fiscal year that the events giving rise to the expense occur and resources are consumed.

    7. Financial instruments

      The AGCO’s financial instruments are accounts payable and accrued liabilities, accounts receivable, due from the Province and due from iGaming Ontario. These financial instruments are all measured at fair value, which approximates their carrying values due to the short-term nature of these financial instruments.

    8. Tangible capital assets

      Tangible capital assets are recorded at cost, which includes amounts that are directly related to the acquisition, design, construction, development, improvement or betterment of the assets.

      The cost of tangible assets is amortized on a straight-line basis over estimated useful lives as follows:

       Useful life
      Business application software10 years
      Information technology hardware3–6 years

      Assets under construction are not amortized until construction is complete and the assets are ready for their intended use.

  3. Accounts payable and accrued liabilities
     

     

    2024

    2023

    Accounts payable

    $ 1,519

    $ 1,134

    Operational expenses accruals

    13,150

    5,249

    Accrued other employee benefits

    3,295

    3,082

    Capitalized assets accruals

    234

     

    $ 18,198

    $ 9,465


     

    Accounts payable relate largely to normal business transactions with third-party vendors and subject to standard provincial government payment terms.

    Operational expenses accruals relate to goods or services received but that have not been paid, including regular salaries and wages, employee benefits and normal operating expenses.

    Accrued other employee benefits include employee vacation credits accruals and salary continuance arrangements.

  4. Unearned revenue

     

     

    2024

    2023 Restated
    (Note 2b)

    Licences and registrations

    $ 9,210

    $ 9,303

    Monetary penalties

    2,269

    1,541

     

    $ 11,479

    $ 10,844

    Licences and registrations 
    The changes in unearned revenue for licences and registrations, disaggregated by regulator sector, are presented in the tables below:  

     

    Balance, 
    beginning of year

    Received 
    during year

    Recognized 
    during year

    2024 
    Balance, 
    end of year

    Gaming

    5,037

    20,451

    (21,198)

    4,289

    Liquor

    2,450

    15,766

    (14,435)

    3,781

    Cannabis retail

    1,759

    4,924

    (5,596)

    1,088

    Horse Racing

    57

    2,388

    (2,392)

    53

     

    $ 9,303

    $ 43,529

    $ (43,622)

    $ 9,210

     

    Balance, beginning of year

    Received during year

    Recognized during year

    2023 Restated (Note 2b)

    Balance, end of year

    Gaming

    7,269

    18,939

    (21,171)

    5,037

    Liquor                                              

    3,673

    12,485

    (13,708)

    2,450

    Cannabis retail

    2,857

    5,845

    (6,943)

    1,759

    Horse Racing                            

    57

    2,126

    (2,126)

    57

     

    $ 13,856

    $  39,395

    $ (43,948)

    $ 9,303


    Monetary penalties 

     

    2024

    2023

    Balance, beginning of year

    $ 1,541

    $ 1,124

    Additions during the year

    741

    423

    Revenue recognized during the year

    (13)

    (6)

    Balance, end of year

    $ 2,269

    $ 1,541

  5. Employee future benefits
    1. Pension costs
      Certain employees of the AGCO participate in the Public Service Pension Plan (PSPP) and the Ontario Public Service Employees Union Pension Plan (OPSEUPP), which are defined benefit pension plans for employees of the Province and many provincial agencies. The Province of Ontario is the sole sponsor of the PSPP and a joint sponsor of the OPSEUPP with the Ontario Public Service Employees Union (OPSEU). The sponsors of these plans determine the AGCO’s annual payments to the respective plans. The AGCO’s responsibilities with regard to the PSPP and the OPSEUPP are limited to its contributions. Payments made to the plans are recognized as an expenditure when employees have rendered the service entitling them to the contributions. The AGCO’s required annual contribution of $6,115 (2023 – $5,613), is included in Employee Benefits in the Statement of Operations and Accumulated Deficit.
    2. Other employee future benefits
       

      The obligations of separation, long-term income protection (LTIP) pension contributions, and time banking entitlements earned by eligible employees are included in Other Employee Future Benefits in the Statement of Financial Position.

       

      2024

      2023

      Separation entitlements

      $ 5,953

      $ 4,507

      LTIP pension contributions

      2,467

      2,493

      Time bank entitlements

      1,193

      876

       

      $ 9,613

      $ 7,876

      1. Separation entitlements
         

        Employees hired prior to April 1, 2015 and who have completed at least five (5) years of continuous service as a permanent full-time employee with the AGCO as of April 1, 2015, will be eligible for a separation payment equivalent to one week’s base pay for each year of active service up to a maximum of sixteen (16) weeks upon retirement, resignation, or death.

        Employees hired prior to April 1, 2015 and who had not completed five (5) years of continuous service as a permanent full-time employee as of April 1, 2015, will only be eligible for a separation payment in the event of retirement, resignation, or death if they have completed at least ten (10) years of continuous service as a permanent full-time employee as of the date of their retirement, resignation, or death. An employee who meets these requirements will be entitled to separation payment equivalent to one week’s base pay for each year of active service up to a maximum of sixteen (16) weeks upon retirement, resignation, or death.

        The separation entitlements were calculated using a discount rate of 4.14% (2023 - 3.64%) and expected average remaining service life of 11 years (2023 - 13 years). The estimated annual increase in salaries used in the calculation is 3% to 3.5% (2023 – ranged from 1% to 1.5%).

      2. As required by the PSPP and the OPSEUPP, the AGCO makes the regular employer contributions and the members’ contributions to the pension plans for periods when members are eligible for or receive LTIP benefits.

        The cost of living adjustment of pension contributions was determined by the pension boards, 4.8% starting January 2023 (2023 - 6.3%). Each LTIP arrangement was evaluated individually, based on term and the corresponding discount rate using weighted average rate from Ontario bond yield curve rates.
      3. Eligible AGCO employees can bank up to 10 vacation days at the end of each calendar year into the “Time Bank”, with a cap of 125 days in total. These time bank days can only be used when employees leave the organization as time off or a lump sum pay.

        The time bank entitlements were calculated using a discount rate of 4.02% (2023 - 3.64%) and expected average remaining service life of 9 years (2023 - 10 years). The estimated annual increase in salary ranges used in the calculation was 3% (2023 - 1.5%).
    3. Non-pension post-employment benefits

      The costs of non-pension benefits for eligible pensioners are paid by the Province of Ontario and are not included in these financial statements.

  6. Customer deposits

    Customer deposits is primarily comprised of deposits for gaming eligibility assessments. Under Section 9 of the Gaming Control Act, all applicants/registrants are required to pay the reasonable costs of an inquiry or investigation related to gaming registrations. Revenue is recognized as the work relating to the gaming investigations are performed. Revenue of $1,600 (2023 - $2,117) is reported in regulatory charges - gaming sector in the Statement of Operations and Accumulated Deficit.

  7. Tangible capital assets

     

    Business application software

    Information technology hardware

    Construction in progress

    2024

    Cost  

     

     

    Opening balance

    $ 17,679

    $ 4,607

    $ —

    $ 22,286

    Additions

    619

    708

    1,327

    Disposals

    (891)

    (891)

    Transfer from construction in progress

    Closing balance

    17,679

    4,335

    708

    22,722

    Accumulated amortization  

     

     

    Opening balance

    6,413

    2,806

    9,219

    Additions

    1,487

    630

    2,117

    Disposals

    (891)

    (891)

    Closing balance

    $ 7,900

    $ 2,545

    $ —

    $ 10,445

    Net book value

    $ 9,779

    $ 1,790

    $ 708

    $ 12,277

     

     

    Business application software

    Information technology hardware

    Construction in progress

    2023

    Cost

     

     

     

     

    Opening balance

    $ 17,679

    $ 3,785

    $ 181

    $ 21,645

    Additions

    532

    263

    795

    Disposals

    (154)

    (154)

    Transfer from construction in progress

    444

    (444)

    Closing balance

    17,679

    4,607

    22,286

    Accumulated amortization

     

     

     

     

    Opening balance

    4,927

    2,504

    7,431

    Additions

    1,486

    456

    — 

    1,942

    Disposals

    (154)

    —  

    (154)

    Closing balance

    $ 6,413

    $ 2,806

    $ —

    $ 9,219

    Net book value

    $ 11,266

    $ 1,801

    $ —

    $ 13,067

  8. Licence and registration fees

    The table below presents licence and registrations fees disaggregated by regulated sector:

     

    2024

    2023 Restated
    (Note 2b)

    Gaming

    $ 21,199

    $ 21,171

    Liquor

    14,435

    13,708

    Cannabis retail

    5,596

    6,943

    Horse racing

    2,392

    2,126

     

    $ 43,622

    $ 43,948

  9. Regulatory charges — gaming sector

    The table below presents regulatory charges disaggregated by major type:

     

    2024

    2023 Restated
    (Note 2b)

    Land-based casino operators

    $ 25,525

    $ 17,197

    Ontario Lottery & Gaming Corporation (Note 10b)

    10,842

    7,709

    Internet gaming operators (Note 14)

    5,543

    4,254

    Eligibility assessments – gaming applicants (Note 6)

    1,600

    2,117

     

    $ 43,510

    $ 31,277

  10. Related party transactions 

    The Province of Ontario is a related party as it is the controlling entity of the AGCO. Organizations that are commonly controlled by the Province of Ontario are also related parties of the AGCO. Transactions with related parties are outlined below, except for transactions with the AGCO’s subsidiary, iGaming Ontario, which are outlined in Note 14.

    All related party transactions were measured at the exchange amount, which is the amount of consideration established and agreed upon by the related parties.

    1. Ministries of the Province of Ontario

      During the course of the year, the AGCO entered into the following transactions with various Ministries of the Province of Ontario:

      1. (i) The AGCO has statutory authority to carry out specific types of investigations, inspections and other similar activities in accordance with the Acts and regulations that it administers. The AGCO covers the costs for dedicated Ontario Provincial Police (OPP) officers within its Investigation and Enforcement Bureau to perform these activities. A Memorandum of Understanding between the AGCO and OPP establishes that the AGCO is responsible for funding the salaries, wages, expenses and administrative support costs for these OPP officers. For the year ended March 31, 2024, the AGCO was charged $19,022 (2023 - $16,877) by the Ministry of the Solicitor General for these costs and is included in Salaries and Wages, Employee Benefits and Services in the Statement of Operations and Accumulated Deficit.
      2. The Ministry of Public and Business Service Delivery (MPBSD) provides the AGCO with network, telecommunication and administrative services. For the year ended March 31, 2024, the AGCO was charged $1,295 (2023 - $1,347) by MPBSD for these costs and are included in Transportation and Communication, Services in the Statement of Operations and Accumulated Deficit. MPBSD also provides the AGCO with other services such as accounting, tax remittance and cash management without charge.
      3. The Ministry of Transportation (MTO) supplies the AGCO with leased vehicles that are used by employees to perform their duties. For the year ended March 31, 2024, the voted appropriation for these costs was transferred to MTO. The costs charged for the year ended March 31, 2023 was $848 and included in Services in the Statement of Operations and Accumulated Deficit.
      4. For the year ended March 31, 2024, MAG charged the AGCO $236 (2023 - $315) for legal services, horse racing regulatory costs, Workplace Safety Insurance Board charges and other administrative services and is included in Salaries and Wages, Employee Benefits and Services in the Statement of Operations and Accumulated Deficit.
      5. MAG provides the AGCO with leased office space at 2 (2023 – 2) locations across the province. The costs of the leases are paid by MAG out of their voted appropriation. For the year ended March 31, 2024, the costs of rental were $4,091 (2023 - $3,893).
    2. Ontario Lottery and Gaming Corporation (OLG)
      The AGCO charges the OLG for the purpose of defraying the costs of regulating the OLG’s lotteries, internet gaming (iGaming), charitable gaming (cGaming) and OLG land- based casino(s). For the year ended March 31, 2024, $10,842 (2023 - $7,709) was recorded in regulatory charges - gaming sector in the Statement of Operations and Accumulated Deficit.
  11. AGCO Board of Directors' remuneration

    The AGCO's Board of Directors are appointed through an Order in Council by the Lieutenant Governor in Council. Total remuneration paid to the Board of Directors during the year was
    $123 (2023 - $122).

  12. Financial instruments risks
    1. Interest rate risk
      Interest rate risk is the risk the fair value or future cash flows of financial instruments will fluctuate due to changes in market interest rates. The AGCO is subject to interest rate risk on its other employee future benefits liability. The discount rates used in future cash flows for other employee future benefits are based on Ontario bond yield curve depending on employee expected average remaining service life or the term of the future cash flows.
    2. Credit risk
      Credit risk is the risk that one party to a financial instrument will cause a financial loss to the other party by failing to discharge an obligation. The AGCO’s exposure to credit risk is minimal as the majority of the receivables are from the Province of Ontario and iGaming Ontario (a related party under common control by the Province of Ontario).
    3. Currency risk
      The AGCO’s exposure to currency risk is minimal as few transactions are in currencies other than Canadian dollars.
    4. Liquidity risk
      The AGCO’s exposure to liquidity risk is minimal as the AGCO may recover its costs through revenue and recoveries from entities that form part of the regulated sectors. As well any deficiency of revenue over expenses is absorbed by the Province and is reflected in the Due from the Province on the Statement of Financial Position.
  13. Due from the Province

    Due from the Province represents the difference between cash receipts submitted to the Province by the AGCO and the AGCO’s expenses paid. Should the AGCO incur a deficit in any fiscal year, the deficit is covered by the Province and is reflected in Contribution by the Province in the Statement of Operations and Accumulated Deficit.

    Cash received by the AGCO is deposited directly into the Consolidated Revenue Fund (CRF). The AGCO’s invoices are paid by the Province’s CRF on behalf of the AGCO and recorded against the AGCO’s budget. Goods and services provided by other ministries in Note 10 are treated as inter-ministry chargebacks and included in Due from the Province in the Statement of Financial Position. 

  14. iGaming Ontario
    Nature of Relationship 
    iGaming Ontario was created on July 6, 2021 by Ontario Regulation 517/21 under the Alcohol, Cannabis and Gaming Regulation and Public Protection Act, 1996 and continued by Ontario Regulation 722/21 under the Alcohol and Gaming Commission of Ontario Act, 2019. iGaming Ontario is responsible to conduct and manage internet gaming offered through private gaming operators.
    In addition to its regulatory responsibilities over the internet gaming market, the AGCO is responsible to oversee iGaming Ontario’s conduct and management of internet gaming, which includes recommending appointments to the board of iGaming Ontario to the Attorney General. The Attorney General is responsible for appointing board members to iGaming Ontario based on these recommendations. As a result, the financial results of iGaming Ontario are not consolidated into these financial statements as iGaming Ontario is controlled by the Province of Ontario and is consolidated into the Province’s financial statements.

    Shared Resources Agreement 
    For the year ended March 31, 2024, the AGCO and iGaming Ontario entered into a Shared Resources Agreement (SRA). Through the SRA, the AGCO provided iGaming Ontario with payroll, procurement, facilities, customer services, market research, and communication services on a cost recovery basis. The AGCO also directly paid expenditures (including salaries and benefits of iGaming Ontario employees and vendor invoices). The associated recovery of these costs, exclusive of HST, is reflected in Recoveries – iGaming Ontario in the Statement of Operations and Accumulated Surplus and amounts to $11,360 (2023 -
    $9,474). As at March 31, 2024, the balance of $1,316 (2023 - $2,703) is outstanding and is included in Due from iGaming Ontario in the Statement of Financial Position.

    Recovery of Costs - iGaming Ontario’s Internet Gaming Market 
    Under Section 12.1 of the AGCO Act, the AGCO is permitted to direct payment from iGaming Ontario. The operator agreements between iGaming Ontario and igaming operators establish that igaming operators are responsible for costs charged by the AGCO in regulating the internet gaming market, regardless of whether the costs are initially billed to iGaming Ontario by the AGCO or billed directly to the igaming operator. The AGCO billed and collected payments from the igaming operators directly. For the year ended March 31, 2024, the AGCO recognized $5,543 (2023 - $4,254) in recoveries from igaming operators to offset regulatory costs incurred during the year.
  15. Other matters

     Bill 124 
    A number of unions challenged the legality of Protecting a Sustainable Public Sector for Future Generations Act, 2019 (the Act or Bill 124), which limited public sector wage increases to 1% per year for a three-year moderation period. The Superior Court of Justice, in a decision issued November 29, 2022, held that the Act violated the applicants’ right to freedom of association under section 2(d) of the Canadian Charter of Rights and Freedoms by interfering with collective bargaining rights. As a result, it was declared to be "void and of no effect".

    The AGCO, alongside the Ontario Public Service and several other agencies, agreed to a clause that would bring parties together to negotiate a remedy in the event that Bill 124 was struck down by a court of competent jurisdiction. In May 2024, the Commission resolved this matter through negotiated increases (retroactive salary adjustment totalling 6%) to remedy the impacts of Bill 124. The estimated incremental retroactive impact is included in Salaries and Wages and Employee Benefits in the Statement of Operations and Accumulated Deficit.

    Liquor Retail Expansion 
    Subsequent to year end, the Province announced details on its plans to expand the beverage alcohol marketplace. The phased expansion and rollout will begin on July 18, 2024, where existing grocery stores that are currently licensed to sell beer, cider or wine will also be able to sell ready-to-drink beverages and large-pack sizes of beer. Eligible convenience stores will be able to enter the marketplace no earlier than September 5, 2024 and the remaining grocery stores no earlier than October 31, 2024. All participating grocery and convenience stores will be able to sell eligible beer, cider, wine, and ready-to-drink products.

    The AGCO is responsible for regulating alcohol sale and service in Ontario, including licensing eligible grocery stores and convenience stores. The AGCO begins accepting applications for the new Convenience Store Licence and Grocery Store Licence on June 17, 2024.
  16. Comparative figures
    Certain comparative figures have been reclassified to conform to the current year’s presentation.

Appendix II: AGCO's Organizational Structure

Image
AGCO Organizational Chart


  • Alcohol and Gaming Commission of Ontario
    • iGaming Ontario Board
    • Horse Racing Appeal Panel (HRAP)
    • Chair and Board of the AGCO
      • Chief Executive Officer and Registrar
        • Communication and Service Experience Division
          • Communications
          • Service Strategy and Experience
        • Corporate Services Division
          • Finance and Administration
          • Human Resources, Organizational Development
          • Risk Management, Internal Audit
          • Change Management
          • Project Management Office
        • Information and Information and Technology Division
          • Business Optimization and Insights
          • Digital Platforms and Cybersecurity
          • Enterprise Data and Analytics
          • Strategic Planning and Management
        • Investigation and Enforcement Bureau
          • Investigations
          • Intelligence and Investigative Support
        • Legal Services Division
          • Advisory Services
          • Legal Services
          • Litigation Services
        • Operations Division
          • Audit and Financial Investigations
          • Regulatory Compliance
          • Technology Regulation and igaming Compliance
          • Licensing and Registration
          • Operational Priorities, Planning and Performance
          • Anti-Money Laundering
        • Corporate Affairs, Strategic Policy and Planning Division
          • Strategic Planning and Engagement
          • Strategic Policy
          • Corporate Affairs and Governance

Appendix III: Horse Racing Appeal Panel

Established through the Horse Racing Licence Act, 2015, the Horse Racing Appeal Panel (HRAP) is an adjudicative body that is mandated to consider appeals of decisions made under the Rules of Racing.  

The HRAP was established as an institutionally independent and impartial adjudicative body that operates at arm’s length from the AGCO. Members are appointed to the HRAP by the AGCO Board of Directors. The HRAP is also provided operational and administrative support by the HRAP Secretariat, which is a unit within the Corporate Affairs, Strategic Policy and Planning Division of the AGCO. The HRAP Secretariat is operated as a standalone unit and is separate from other parts of the AGCO organization to support the institutional independence of the HRAP. Although the HRAP Chair and Panel members are appointed by the AGCO Board of Directors, the AGCO has no oversight role or involvement in adjudicative matters overseen by the Panel and has no authority or jurisdiction to intervene in individual cases.

Panel members

HRAP members are appointed by the AGCO Board of Directors based on experience and qualifications and through a competitive, merit-based process. There is broad representation from the various sectors of the industry on the Panel, with various members possessing a background or experience in law, veterinary medicine and pharmacology, governance and administrative justice.

Stanley Sadinsky
CHAIR
First Appointed: April 1, 2016
Term Expires: March 31, 2025

Brian Newton
MEMBER
First Appointed: April 1, 2016
Term Expires: March 31, 2026

Sandra Meyrick
VICE-CHAIR
First Appointed: April 1, 2016
Term Expires: March 31, 2026

Bruce Murray
MEMBER
First Appointed: April 1, 2016
Term Expires: March 31, 2025

John Charalambous
MEMBER
First Appointed: April 1, 2016
Term Expires: March 31, 2025

Eric Anthony Clear (Tony) Williams
MEMBER
First Appointed: July 22, 2020
Term Expires: March 31, 2025

Dr. John Hayes
MEMBER
First Appointed: April 1, 2016
Term Expires: March 31, 2026

Dan McMahon
MEMBER
First Appointed: February 12, 2024
Term Expires: February 11, 2027

Troy Rossignol
MEMBER
First Appointed: February 12, 2024
Term Expires: February 11, 2027

Year in review  

Throughout 2023-24, hearings continued to be offered primarily through a virtual format. All “A” level hearings are automatically scheduled as virtual, while “B” hearing parties have the option to have the matter in-person or virtual. Out of 67 hearings held in the fiscal year only two (2) were in-person. These hearings are accessible through a secure Zoom platform and facilitated by the HRAP Secretariat. Virtual training is available through the Secretariat to all participants in the electronic hearing process.

The HRAP received seventy-one (71) Notices of Appeal and held sixty-seven (67) hearings, plus 15 additional matters, totaling eighty-two (82) electronic hearings for the fiscal year. This number does not include contested Motions or pre-hearing conferences. In doing so, the HRAP continued to operate without any backlog of cases. In the “A” hearings stream, which are usually complex cases with significant consequences, regular pre-hearing conferences have helped shorten the hearing process.   

Statistical report for 2023–24 

Motions

Stay Motions

44

Orders

25

Other Types of Orders

5

Total

74

Hearings

Virtual Hearings

67

In-person Hearings

2

Additional Matters (virtual)

15

Stay Hearings

10

Motion Hearings

9

Appendix IV: iGaming Ontario Annual Report