Processing Times

• The AGCO has a dedicated cannabis licensing team to work with CROL, CRSA and CRML applicants.
• Applications must be submitted online through the iAGCO portal and include all the required information.
• Circumstances that may result in longer than usual processing times for CROL applications include:
  • Higher risk applicant eligibility factors requiring closer inspection (e.g. criminal, financial and other applicant/affiliate background considerations). For more information, please see the Cannabis Retail Licences and Authorization section of this Guide
  • Complex corporate structure
  • Incomplete application submissions requiring multiple discussions with the applicant. For more information, please see the Application Process section of this Guide
  • Applicant delays in responding to the AGCO when it requests clarifications or further information
  • Applicant delays in providing the AGCO with fully executed agreements with third parties and disclosure information on all parties with an interest in the business
• Circumstances that may result in longer than usual processing times for CRSA applications include:
  • Incomplete application submissions requiring multiple discussions with the applicant
  • Applicant delays in responding to the AGCO when it requests clarifications or further information
  • High volume of written submissions received through the public notice process
  • The store is not ready for pre-authorization inspection
  • The store does not meet pre-authorization inspection requirements.
• Please note that the CRSA application will not be approved if it is in a municipality that has opted out of having cannabis retail stores.

Licence Holder Responsibilities

For complete details about your legal responsibilities as a CROL, CRML or CRSA holder, refer to the Cannabis Licence Act, 2018 and its regulation which is available online or by contacting Publications Ontario at 416-326-5300 or toll-free at 1-800-668-9938.

Personal and Entity Disclosure Requirements

There are personal and entity disclosure requirements when applying for a CROL, CRSA and CRML. Entity/individual disclosure information must also be provided by applicant corporations and by all corporations directly or indirectly holding 10% or more of shares. For more information, see the Personal and Entity Disclosure Requirement Guide.

Municipal Requirements

Prior to applying for a CRSA, please check with your local municipality to ensure that your premises meets municipal requirements for retail stores and that it is not a municipality that has opted out of cannabis retail sales.    

Public Notice

Once a complete CRSA application is received by AGCO:

1. The applicant will be notified, via iAGCO, that they have 24 hours to post a placard at the location of the proposed retail store location.  The placard must be posted for 15 calendar days and it will indicate that an application has been submitted for a cannabis retail store at that location.
2. All CRSA applications that are undergoing the public notice process will be searchable on the AGCO’s iAGCO portal.

After the public notice period has ended, the AGCO will provide the applicant with copies of any written submissions received from local residents and from the municipality as a result of the public notice process in response to the application. Authorization applicants will have five (5) calendar days to provide a written response to the Registrar related to any written submissions received from local residents and/or the municipality and the Registrar will consider the applicant’s response, if any.

• Relevant submissions are limited to the following matters of public interest:
  • Protecting public health and safety 
  • Protecting youth and restricting their access to cannabis
  • Preventing illicit activities in relation to cannabis.
     

For more information on the public notice process, please see the Public Notice for a Cannabis Retail Store Authorization section of this guide.

Application Process for Operating a Cannabis Retail Store on a First Nations Reserve

To operate a retail store and sell recreational cannabis in a store on a First Nations reserve, you must apply for a CROL and a CRSA.
•    You may only apply for a CROL and a CRSA if you submitted a complete CRSA application online form through iAGCO .
 

To be eligible to obtain a CRSA Retail Store Authorization, applicants for a cannabis retail store to be located on a First Nations reserve must demonstrate that the band council has approved the location of the prospective cannabis retail store.

A band council resolution must:

• Be uploaded as a requirement to complete the Retail Store Authorization Intent to Apply
• Approve the location of the store on the reserve

To receive a CROL or CRSA  for a cannabis retail store to be located on a First Nations reserve, a prospective operator must also meet all the requirements of the Cannabis Licence Act, 2018. 

For more information about the application process for operating a cannabis retail store on a First Nations reserve, please see the Application Process for a Cannabis Retail Store on a First Nations Reserve web page.

Fees and Payment

Licence and Authorization Fees

1. Fee
   • You must pay the required fee when you first apply for a cannabis retail-related licence or authorization.
   • The fees for a CROL for a CRSA or for a CRML are for a two-year period, after which time you will have to renew them. 
   • Fee payments must be received by the AGCO before a licence or authorization application can be processed. If an application is withdrawn, or if the AGCO refuses to issue the licence or authorization for any reason, the fee is non-refundable. 
2. Renewal Fee
   • If you wish to continue operating your business or being employed as a retail manager, you will have to pay a renewal fee before your licence or authorization expires.
   • The renewal fee covers some of the ongoing costs of regulation, which includes activities such as inspection, and customer service support.
   • When you renew, you can select a two-year or four-year renewal term for any of the three licence or authorization types. There is no difference in the overall cost per year.
   • Fee payments must be received by the AGCO before a licence or authorization application can be processed. If an application is withdrawn, or if the AGCO refuses to issue the licence or authorization for any reason, the fee is non-refundable. 

Fee Payment

• When using online services, all payments under $30,000 must be made by Visa, MasterCard, Visa Debit or MasterCard Debit.
• Payments of $30,000 or more must be made by money wire transfer or electronic funds transfer. For more information, please contact AGCO Customer Service at 416-326-8700 or 1-800-522-2876.
• Cheques and cash are not accepted as forms of payment when using iAGCO online services. 
• Fee payments must be received by the AGCO before a licence or authorization application can be processed. If an application is withdrawn, or if the AGCO refuses to issue the licence or authorization for any reason, the fee is non-refundable. 
• Additional fees may be required for investigations.

For more information, visit the Fees and Payment section of this Guide.

The Ontario Cannabis Store

The Ontario Cannabis Retail Corporation (OCRC), operating as the Ontario Cannabis Store (OCS), is the exclusive wholesaler of cannabis in Ontario to authorized private retail stores. Private retailers can only purchase cannabis from the OCS.  Retail store operators will be required to enter into a wholesale supply agreement with the OCS in order to begin purchasing cannabis for resale in their authorized stores. 

Retail store operators should contact the OCS once they have been issued their CROL from the AGCO.  For more information, visit learn.ocswholesale.ca or call 1-877-627-1627.

The following licences/authorizations are required for the operation of a cannabis retail store(s) in Ontario:

Cannabis Retail Operator Licence

To operate a retail store and sell recreational cannabis, you must apply for a CROL. To get this licence, you must meet all of the eligibility criteria set out in the Cannabis Licence Act, 2018 and its regulation.

Eligibility

For full details on the eligibility requirements for a CROL please refer to the Cannabis Licence Act, 2018, its regulation and the Registrar’s Standards for Cannabis Retail Stores.

Additionally, a person is not eligible for a CROL:

• If the AGCO is not satisfied that you will exercise sufficient control, either directly or indirectly, over the cannabis retail business
• If you are in default of filing a tax return under a tax statute administered and enforced by the government of Ontario, or have any outstanding amounts owing and past due of tax, penalty or interest under those laws and have not made payment arrangements
• If you have a business number with the Canada Revenue Agency and have not filed a tax return under certain Federal or provincial legislation
• If the application will be made by a corporation and more than 25 percent of the corporation is owned or controlled, either directly or indirectly, by a licensed producer or their affiliate.   

All applicants and interested parties are subject to background checks as part of the eligibility review process.

For more information about CROL fees, see the Fees and Payment section of this Guide.

Once approved, you will receive a CROL which will contain your licence number, expiry date and any conditions on the licence.

Cannabis Retail Store Authorization

To operate a cannabis retail store, you must have a CRSA. 

The submission of a CRSA application does not guarantee its approval. The determination that a CRSA application satisfies requirements is made based on all information available at the time of issuance of the CRSA.

The Cannabis Licence Act, 2018 and its regulation require that each store meet certain requirements. Requirements relate to such matters as the store layout and location.

Residents of the municipality in which the proposed store would be located have an opportunity to provide their input through the public notice period.

Before applying for a CRSA, you must have submitted an application for a CROL or hold a CROL issued by the AGCO. 

A proposed retail store:

• Must be located in a municipality that permits cannabis retail stores.
• Cannot be located near a school or private school, as defined in the Education Act, if the proposed retail store is less than 150 metres away from the school. This will be determined as follows:
  • when the school or private school is the primary or only occupant of a building, 150 metres shall be measured from the property line of the property on which the school or private school is located. 
  • when the school or private school is not the primary or only occupant of a building, 150 metres shall be measured from the boundary of any space occupied by the school or private school within the building.

The distance between a proposed retail store and a school or private school is measured by a straight line from the closest point of the school property or boundary as described above to the closest point of the proposed retail store.

If either the store and/or the school is located on a floor other than the ground floor or main level in its respective building, the measure of the 150 metre distance may take into account the vertical distance in assessing compliance with this requirement.

The above rules do not apply if the private school is located on a reserve or if the private school only offers classes through the Internet.

All retail store locations will be required to undergo a 15-day public notice process. For more information, see the Public Notice for a Cannabis Retail Store Authorization section of this guide. The public notice process is not required for stores on First Nations reserves. The approval of the location of the store is provided by the band council by way of a resolution. 

For more information, see the Retail Store Location section of this guide.

Please refer to the Cannabis Licence Act, 2018 and its regulation for a list of full requirements.

Eligibility

For full details on the eligibility requirements for a CRSA, please refer to the Cannabis Licence Act, 2018, its regulation and the Registrar’s Standards for Cannabis Retail Stores.

Some of the requirements for an applicant to be eligible for a CRSA include:
•    the applicant must not have made a false statement or provided false information in the application.
•    the premises, equipment and facilities of the proposed store are not in compliance with the Cannabis Licence Act, 2018, its regulation and the Registrar’s Standards for Cannabis Retail Stores
•    the issuance of the authorization has been deemed to be in the public interest (i.e. protecting public health and safety, protecting youth and restricting their access to cannabis, and preventing illicit activities in relation to cannabis).
 

An LP and its affiliates are eligible to apply for a single CRSA. The proposed cannabis retail store must be located on or within the site set out in the federally issued production licence.

For more information, see the Retail Store Authorization section of this guide.

For more information about CRSA fees, see the Licence and Authorization Fees section of this Guide.

Prior to starting a CRSA application, we recommend that you:

• Contact the municipality where the store will be located and confirm that the proposed retail store meets local municipal requirements for retail store siting
• Ensure you have applied for or hold a CROL and have the application file number or licence number ready (both applications may be submitted at the same time)
• Review the Registrar’s Standards for Cannabis Retail Stores, the Cannabis Licence Act, 2018 and its regulations to ensure you understand the requirements for your store
• Ensure that the operating name of the proposed retail store complies with all applicable federal/provincial legislation related to advertising and promotion.

Cannabis Retail Manager Licence

A CRML licence is required by any individual of each retail store location and/or anyone who wish to perform one or more of the following functions in a cannabis retail store:

• Supervising or managing employees of a cannabis retail store;
• Overseeing or coordinating the sale of cannabis;
• Managing compliance issues in relation to the sale of cannabis;
• Having signing authority to purchase cannabis, enter into contracts or make offers of employment.

For more information, visit the Cannabis Retail Manager Licence section of this Guide.

For full details on the eligibility requirements for a CRML please refer to the Cannabis Licence Act, 2018 and its regulation.

Some of the eligibility requirements that an applicant must meet include:

• Be at least 19 years of age
• Conduct their business (or their duties as retail store manager) in accordance with the law, and with honesty, integrity and in the public interest
• Have no convictions or charges under the Cannabis Licence Act, 2018, or certain sections of the Cannabis Control Act, 2017 and the Cannabis Act (Canada)
• Not have, or previously had, roles or connections with a criminal organization as defined in subsection 467.1(1) of the Criminal Code (Canada) (i.e. the applicant must not be, or have been, a member of the criminal organization; involved in the criminal organization; or contribute, or have contributed to, the activities of the organization)
• Not have made a false statement or provided false information in your application.

All applicants are subject to background checks as part of the eligibility review process.

For more information about CRML fees, see the Fees and Payment section of this Guide.

To submit your online application, the following information will be required:

• Social Insurance Number
• Personal History for all employment and/or unemployment (including education, parental leave, etc.).  You must use the form provided in the online application.

Holders of CROL must keep an up-to-date record of each location for which their CRMLs are accountable. The record must be made readily available for review upon the request of AGCO Inspectors.

Under Ontario law, all cannabis retail employees, managers and store authorization holders are required to successfully complete an AGCO Board-approved cannabis retail employee training program prior to their first day of work in the store.

Individuals required to complete the training include:

•    Holders of CRSAs;
•    Holders of CRMLs(Store Managers);
•    Any other individuals who work in a cannabis retail store, including those completing deliveries
•    Individuals providing security services
 It is the responsibility of the CRSA holder to ensure that all employees have met this educational requirement. 

The AGCO Board has approved two cannabis retail employee training programs:

1. CannSell ($69.99+HST) 

2. CTC 1: Cannabis Retail Certification Program ($64.99+HST)
    

All AGCO Board approved programs train cannabis retail employees on the safe and responsible retail sale of cannabis. The training programs take approximately four hours to complete and are delivered online in both English and French. Learners must score at least 80% on the final exam in order to successfully complete the program. 

How to Apply for a Cannabis-related Licence or Authorization

Cannabis-related applications will be accepted online only via iAGCO.

iAGCO is the AGCO’s online service delivery portal that offers its customers a convenient and digital way of doing business with the Commission. To access services from the iAGCO portal, you must first create an account and login. 

Once an account has been created and you are logged in, the portal can be used to apply for, and manage and view the status of your cannabis-related licences and authorizations, including applications, renewals and modifications.

For more information on iAGCO, please visit the iAGCO Information page.

Applying for a Cannabis Retail Operator Licence 

In addition to submitting an online application via the iAGCO portal, you will need to provide supporting information/documentation.

If you are applying for a CROL, prior to the Licence being issued (i.e. your licence cannot be issued without the required documentation):

1. Tax Compliance Verification (TCV) Confirmation Code
   Applicants must provide their Tax Compliance Verification (TCV) confirmation code.  For more information, please refer to the Tax Compliance Verification (TCV) Program.
2. Constituting Document(s)
   One or more of the following documents must be uploaded:
   • Certificate or articles of incorporation
   • Charter/By-Laws
   • Partnership Agreement
   • Limited Partnership Agreement
   • Limited Partnership Declaration
   • Shareholder's Agreement
   • Trust Agreement
   • Any other constituting documentation relevant to the entity
3. Schematic Diagram
   If the corporate structure of the applicant has more than one level, a schematic diagram depicting the relationship among all parent, controlling, subsidiary, affiliated and commonly controlled companies is required.  In the case of a corporation, ownership identified must total 100%. 
4. Details of Shares
   A document listing all classes and series of shares in the entity. For each class/series, include its name, number of authorized shares, number of issued shares, any rights, privileges, restrictions, conditions as well as name of each shareholder who meet percentage threshold requirements set out for cannabis applicants.
5. Financial Statements
   Financial Statements (balance sheets, income statements, cash flow statements, etc.) for the last fiscal year. If available, please provide audited consolidated financial statements.
6. Tax Return and Tax Assessment
   A completed tax return and tax assessment for the last fiscal year available.

7. Personal History
   A Personal History (using the form provided on iAGCO) for all employment and/or unemployment (including education, parental leave, etc.) will be required from:

   • Applicants who are Sole Proprietors
   • Disclosed individuals.

   Please note, the Registrar will consider every application for a retail operator licence, and may;

   1. issue the retail operator licence, if the applicant has met the application requirements, is not ineligible and has paid the required fee
   2. issue the licence, with proposed conditions to be attached
   3. issue a proposal to refuse the application

If you receive a proposal to refuse your application, you may request a hearing/appeal before the Licence Appeal Tribunal. For more information on the LAT, please visit the LAT website.

Apply for an ROL 

Applying for a Cannabis Retail Store Authorization 

To apply CRSA, the applicant must either hold a valid CROL issued by the AGCO or have submitted an application for a CROL with the AGCO. Applications for both can be submitted at the same time.

A cannabis retail store must be the only business that operates out of the proposed location, and the business cannot also operate as a restaurant, coffee shop, pharmacy, convenience store, etc.  For more information, see Retail Store Requirements.

Licensed Producers

A LP and its affiliates are eligible to apply for a single CRSA. The proposed cannabis retail store must be located on or within the site set out in the federally- issued production licence.

Business Requirements

For a CRSA to be issued, certain business requirements must be in place prior to opening to ensure the store is ready to order, receive and appropriately secure cannabis products. For example, store operators are required to ensure:

• Cannabis and accessories will not be visible from the exterior of the premises
• A secure, high-resolution surveillance system will be in place at all times
• Cannabis will be stored securely at all times and be accessible only by staff

For more information on the standards and requirements for a cannabis retail store, please refer to the Registrar’s Standards for the Cannabis Retail Stores, the Cannabis Licence Act, 2018 and its regulation.

Required Documents

The following documents must be submitted prior to a CRSA being issued: 

1. Business Name Registration 
   The business name under which you intend to operate may have to be registered under the Business Names Act. For information regarding business name registration please call toll free 1-800-361-3223 or visit Service Ontario. 
2. Proof of Ownership / Tenancy  
   Proof of Ownership / Tenancy (lease agreement, property deed, rental agreement etc.). 
3. Agreements not disclosed on the CROL application. See Supplementary Questionnaire for more information.

Additional information / documentation may be requested as required to determine eligibility for a CRSA.

Pre-Authorization Inspection

Before a CRSA can be issued, the store location will be inspected by an AGCO Inspectors to confirm/verify that all eligibility and store-specific criteria are met. During the pre-authorization inspection, AGCO Inspectors will provide you with information about your responsibilities under the Cannabis Licence Act, 2018, its regulation and the Registrar’s Standards for Cannabis Retail Stores, and address any operational questions and/or concerns you may have related to the retail sale of cannabis.

For more information, see the Retail Store Pre-Authorization/Opening Inspection of this Guide.

Conditions

CRSAs may be subject to conditions specified by the Registrar pursuant to the Cannabis Licence Act, 2018.

Please note that the Registrar will consider each application for a CRSA and may:

1. issue the CRSA if the applicant has met the application requirements, is not ineligible and has paid the required fee
2. refuse the application.

The Registrar’s decision to issue or not issue a CRSA is final. Relief may be sought by way of an Application for Judicial Review to the Superior Court of Justice.

Apply for an RSA

Applying for a Cannabis Retail Manager Licence 

The following document(s) will be required before a CRML can be issued:

1. Personal History
   A Personal History (using the form provided on iAGCO) for all employment and/or unemployment (including education, parental leave, etc.) 
2. Tax Return or Tax Assessment
   A completed tax return and tax assessment for the last fiscal year available. 

Please note that the Registrar will consider every application for a retail store manager, and may:

1. issue the CRML, if the applicant has met the application requirements, is not ineligible and has paid the required fee or
2. issue the licence, with proposed conditions to be attached
3. issue a proposal to refuse the application

If you receive a proposal to refuse your application, you may request a hearing/appeal before the LAT. For more information on the LAT, please visit the LAT website. 

Apply for an RML