Self-Exclusion and Breaks in Play

2.13 Individuals shall have the option to take a break in play, in addition to a formal self-exclusion program. (Also applicable to Gaming-Related Suppliers)

Requirements – At a minimum:

  1. Users shall have the option to initiate a short-term break in their play.
  2. Operators shall provide the option to take a one day, one week, one month, two month, or three month break.
  3. Once an individual initiates a break, they shall be unable to place further wagers during the time period of the break.

2.14  Operators shall provide a voluntary self-exclusion program for their site. [Amended February 2023]
Requirements – At a minimum:

  1. Operators’ self-exclusion programs shall be well promoted and easily accessible.
  2. The self-exclusion registration process shall be efficient and support-oriented, and shall include the provision of resources and information about where to get help.
  3. The terms and conditions of the self-exclusion program shall be clearly worded, including: the player’s obligations under the agreement, the consequences of self exclusion, and the process for returning to play safely.
  4. Clearly defined term lengths that must include options for terms lasting six months, one year and five years.
  5. Once an individual self-excludes, they shall be immediately logged out of their account and unable to login in for the duration of their exclusion.
  6. Operators must, as soon as is practicable, take all reasonable steps to prevent any marketing material, incentives or promotions from being sent to the self-excluded individual for the duration of the self-exclusion period. 
  7. Once a player self excludes, the wager is brought to an end.
    1. Operators shall refund a player’s wager if the player enrolls in a self-exclusion program prior to the commencement of an event or series of events on which the outcome of the wager is determined.
    2. Operators are not required to refund a player’s wager if the player enrolls in a self-exclusion program after the commencement of an event or series of events on which the outcome of the wager is determined.
  8. Operators must maintain a register of those excluded with appropriate records (name, address, other details, and any membership or account details that may be held by the registrant)
  9. Operators shall take active steps to identify, and if required, remove self-excluded persons from the gaming site when they are found to be in breach of their self-exclusion agreement.
  10. A mechanism shall be in place to facilitate the return of the balance of unused funds to a self-excluded individual, when requested by the individual.

Note: Once directed by the Registrar, Operators will be required to participate in a coordinated, centralized self-exclusion program, that shall be in place to allow players to automatically exclude themselves from all online Operator platforms, including OLG.