7. Information Technology / Electronic Service Delivery Plan

The AGCO continues to invest in technology, leveraging digital platforms to deliver services to Ontarians.  At the centre of the AGCO’s digital first strategy is the iAGCO platform. iAGCO now provides online services for alcohol, lottery and gaming, horse racing and cannabis.

The AGCO recognizes that data is a key pillar supporting the agency’s risk-based approach to regulation and has introduced a Data Governance Program and supporting Council to provide strategic direction and oversight in the governance and management of the AGCO’s data assets.  The Data Governance Council supports the AGCO’s vision of becoming a modern, evidence-based regulator with data-driven decision-making.

Analysis of the cyber security landscape has demonstrated a significant increase in cyber-attacks and sophistication of threat actors across multiple industries, including government organizations.  The AGCO is continuing to invest in the area of cybersecurity, looking at people, processes and technology.  Most recently, the AGCO has made advancement in each of these areas, including the alignment with industry recognized frameworks, focusing on delivering a strong Information Security Management System.

With the AGCO’s digital first strategy, there is an increased focus on the confidentiality, integrity and availability of data and information technology (IT) systems.  Additional investment is being made to ensure the resilience of core systems, such as iAGCO, in the event of a disaster.

In alignment with the AGCO’s social responsibility principles, the agency will be looking to reduce its overall carbon footprint related to printing.  An agency-wide print assessment will be conducted with one of the key goals being an overall reduction in the amount of printed documents the AGCO produces.