4. Error Conditions

4.1.1  The operator must be immediately notified of any malfunctioning element within the server-based or server-assisted slot system upon the occurrence of any communication failure. The results of a self-monitoring process of the system’s critical interface elements (such as central hosts, network devices, firewalls, etc) must be run at least once each gaming day, and the operator must be noti- fied of any malfunctioning element.

4.1.2  Pursuant to Electronic Gaming Equipment Minimum Technical Standards sections 1.5.4 and 1.5.5, where an unrecoverable memory corruption must result in a RAM error that requires a full RAM clear, the RAM clear event must be performed in a secure manner and in accordance with the Notification Matrix, whether the RAM clear is performed from the slot machine serv- er, the server-assisted slot machine or client station.

4.1.3  A server-based game must be rendered unplayable if communication from the server is lost. The client station must provide a means, such as a hand pay or the issuance of a payout voucher, for patrons to cash out credits indicated on the client station at the time the commu- nication was lost. If a payout voucher is issued, the system must ensure proper reporting and accounting of the voucher.

4.1.4  The client station, or the related gaming application installed on the client station, must stay in a tilt condition in the event no server-based slot system is available for any reason such as a primary and secondary server failure, switch over failure, etc, until the server-based slot system is available again.

4.1.5  The slot machine server must generate error conditions with the date and time of any other logged events which reasonably indicate that the system is not operating as expected, e.g. memory corruption, authentication failure.