1. Lottery Terminal and Self-Service Terminal

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General Construction

1.1.1 All Lottery Terminals and Self-Service Terminals must be securely constructed to prevent unauthorized access to all stored products, assets, Critical Game Data, and Critical Software.

1.1.2 Access to the interior of the Lottery Terminal and Self-Service Terminal must be automatically detected.

1.1.3 For Lottery Terminals, access to the interior must result in the following actions being automatically taken:

  1. The date and time of access is logged;
  2. The access is reported to the Backend System in real time for Operator monitoring and audit purposes; and
  3. The Lottery Terminal is promptly disabled.

1.1.4 For Self-Service Terminals, access to the interior of the device must result in the following actions being automatically taken:

  1. A clearly visible and clearly audible alarm must be set off in real time;
  2. The date and time of the access is logged;
  3. The access is reported to the Backend System in real time for Operator monitoring and audit purposes; and
  4. The Self-Service Terminal is promptly disabled.

Inventory Tracking and Safety

1.1.5 The following information must be displayed on Lottery Terminals and Self-Service Terminals, at minimum:

  1. Model identifier(s);
  2. Unique serial identifier(s); and
  3. Safety certification monogram established by an appropriate agency such as Canadian Standards Association (CSA).

Electro-Magnetic Immunity

1.1.6 All assembled Lottery Terminals and Self-Service Terminals must exhibit electro-magnetic immunity in accordance with good industry practices for IT equipment. This means the equipment must be independently reviewed to demonstrate compliance with the following standards or their equivalent:

  1. CAN/CSA-CEI/IEC 61000-4-2 for Electrostatic Discharge; and
  2. CAN/CSA-CEI/IEC 61000-4-4 for Electrical Fast Transient/Bursts.

1.1.7 In conducting the independent review contemplated in standard 1.1.6, the independent review must be certified by an individual or group not directly involved in the development of the Lottery Terminal or Self-Service Terminal who is authorized by the Gaming-Related Supplier for such certification, or an independent testing laboratory with ISO/IEC 17025 accreditation for such work.

Communications

1.1.8 The integrity and security of all information must be maintained during communication between all Lottery Terminals, Self-Service Terminals, Associated Equipment, and Backend Systems.

1.1.9 Significant Events must be communicated from Lottery Terminal and Self-Service Terminal to the Backend System in real time or as soon as it becomes technically possible.

1.1.10 Lottery Terminal and Self-Service Terminal applications must control and monitor or be notified on all ports that are used to transmit or receive any data or signals to or from the Associated Equipment.

1.1.11 All Lottery Terminals and Self-Service Terminals must be appropriately hardened to prevent unauthorized access, including having all unused ports disabled at all times.

1.1.12 Interruptions in communication between Lottery Terminals, Self-Service Terminals, Associated Equipment, or Backend Systems must:

  1. Not impact the integrity, security, nor accounting of any transactions, purchases, or wagers; and
  2. Be recovered from as soon as technically possible.

Diagnostic Mode

1.1.13 Lottery Terminals and Self-Service Terminals must have the following minimum diagnostic functions to ensure proper operation of the devices:

  1. Identification of Critical Software name, version and signature;
  2. Printer test;
  3. Scanner tests, for example for bet slip readers and age verification scanners;
  4. Communications test with Backend System;
  5. Burster test for devices that have a Burster; and
  6. Touch screen calibration and test for devices that have touch screen(s).

1.1.14 Lottery Terminals and Self-Service Terminals must clearly indicate their current operational state.

Error Conditions

1.1.15 Impacted Lottery Terminal and Self-Service Terminal functions, peripherals, or both must be disabled under the following conditions, and must not be enabled until the condition has been resolved:

  1. Critical Software errors, such as:
    1. Defective Software Storage Media,
    2. Software authentication failure,
    3. Application crash, and
    4. Communication errors, such as loss of communication with the Backend System;
  2. Significant Events buffer full;
  3. Printer failure;
  4. Failure to dispense purchased Lottery Ticket; and
  5. Scanner error, including bet slip reader and age verification scanner.

1.1.16 Lottery Terminals and Self-Service Terminals must immediately detect, display, and record in an error log the conditions listed in section 1.1.15.

1.1.17 Whenever it is technically possible, Lottery Terminals and Self-Service Terminals must communicate at a minimum the error conditions 1.1.15 a) and b) to the Backend System.

1.1.18 Lottery Terminals and Self-Service Terminals must, at minimum, immediately inform the user if there is a loss of communication with Associated Equipment or the Backend System. This message must be visible to the user at all times and may only be removed after the condition has been resolved.

Printer

1.1.19 There must be manual or automated mechanism(s) to mitigate incomplete printing of Lottery Tickets or vouchers. For example, in the case of printing errors such as partial printing, duplicate printing, or jams, the Backend System must void such Tickets and vouchers.

1.1.20 In case of Lottery Terminal or Self-Service Terminal Remote Disable, the Lottery Terminal or Self-Service Terminal must display an explanatory message and the printer must complete the printing of a valid Lottery Ticket.

1.1.21 The printer must not print duplicate Lottery Tickets. If reprint features are offered, such a Lottery Ticket must be clearly marked as “reprint”.

Scanner

1.1.22 The scanner must be able to read accurately and communicate the appropriate results.

1.1.23 The outcome of the operation of using a scanner must be clear to the Seller and to the player, as applicable.

Age Verification Reader

1.1.24 Self-Service Terminals must utilize a mechanism to validate the identification provided by the player which indicates they are of legal age prior to permitting the purchase of a Lottery Ticket.

1.1.25 Self-Service Terminals that have validated the identification of the player to indicate they are of legal age must have a suitable mechanism in place to prevent another player from purchasing Lottery Tickets based on the age validation of the previous player.