8. Funds Management (iGaming)

Deposits

Note: This Standard is only applicable to the OLG’s igaming activities. All other igaming Operators wishing to enter Ontario’s regulated market should refer to the Registrar’s Standards for Internet Gaming.

8.1 A player may be permitted to deposit funds into his/her player account only after the appropriate verifications and authorization.

Requirements – At a minimum, deposits shall be verified and authorized to ensure the following:

  1. Deposits made are appropriately authorized by a financial services provider.

Withdrawals

8.2 Players are permitted to withdraw funds from their player account only after the appropriate verifications and authorization.

Requirements – At a minimum:

  1. Withdrawals shall be verified and authorized to ensure the following, before a withdrawal is permitted:
    1. The withdrawal is being made by a holder of the account;
    2. The withdrawal is being transferred to an account of which the player is a legal holder;
    3. Where winnings are equal to $10,000 or more, additional verification shall take place to ensure that the player is eligible to receive the winnings.

8.3 Players are permitted to withdraw funds from their player account in an accurate and complete fashion and within a reasonable timeframe.

Funds Maintenance and Transactions

8.4 Player funds shall be clearly and appropriately managed.

8.5 All player funds deposited shall be held in an OLG account.

8.6 Operators shall not extend credit or lend money to players or refer players to credit providers or imply or infer that a player should seek additional credit to play games.

8.7 A player shall never have a negative funds balance.

8.8 Players shall be provided with a clear and accurate representation of their funds account balance that is easily accessible and readily available at all times.

Requirements – At a minimum:

  1. The player balance shall be displayed in Canadian dollars.

8.9 Players shall be provided with unambiguous information about all player account fees prior to making a withdrawal or deposit.

8.10 Players shall be informed clearly and specifically of all rules and restrictions regarding deposits and withdrawals and access to funds in connection with deposits and withdrawals.

8.11 Funds shall not be transferred between player accounts without the Registrar’s approval.

8.12 Adjustments to player accounts shall be made accurately and only by authorized individuals.

8.13 Adjustments to player accounts shall be recorded and logged in an accurate and complete manner.

8.14 Players shall be provided with accurate, clear and specific reasons for any adjustments made to their accounts.