Operational Performance - IEB

The Investigation and Enforcement Bureau (IEB) is comprised of OPP Officers, fully integrated as a Bureau within the AGCO. The OPP Bureau is assigned to the AGCO and is fully integrated into AGCO operations, to streamline, standardize and improve investigative response. The IEB is comprised of the Investigations Branch (IB) and the Intelligence and Investigative Support Branch (IISB). These branches provide investigative expertise and effective information sharing to external law enforcement, regulatory and industry stakeholder agencies to ensure integrity and public safety within AGCO regulated industries.

IEB Investigation Branch

Occurrences

TABLE 4 – Number of IEB Investigations

 

2017-18

2018-19

iGaming

21

33

Charitable Gaming

30

21

Liquor Licence Holders and Applicants

127

110

Lottery Insider Wins

49

55

Lottery Suspicious Wins

83

87

Other Lottery Investigations

109

167

Additional Investigations Reviewed and Referred to AGCO

 Regulatory Compliance for Follow Up

143

32
 
 

Gaming Enforcement Branch

Gaming Investigation Units

TABLE 5 – Occurrences at Casinos and Slot Machine Facilities

 

2017-18

2018-19

Total Investigations

8,507

9,424

Total Criminal Code Offences

3,262

2,291

Alleged Cheat-at-Play Instances

108

179

Cheat-at-Play Charges Laid

20

19

Total Non-Criminal Code Related Offences 

  • These occurrences involved provincial statute investigations or violations, such as the LLA, Trespass to Property Act, and Mental Health Act.
  • Not included are requests to assist local police with non-gaming related investigations. Only those events that result in a report being filed are considered to be reportable occurrences by the AGCO’s Investigation and Enforcement Bureau.

5,245

7,133
In 2018-2019, there were a total of 1,123 other calls for police assistance, including calls for medical emergencies, police information and abandoned children.
 

Eligibility Investigations Unit (EIU)

TABLE 6 – Eligibility Investigations

 

2017-18

2018-19

Investigations - Gaming

Include files on gaming related and non-gaming related suppliers, racing teletheater investigations, investigations on gaming site employees, and lottery retailer investigations

531

518

Outside Agency Assist Checks

These checks provide investigative assistance to external law enforcement agencies.

725

562
 

Strategic Partnerships

Compliance Services (CS) recognizes the benefits of collaborative working relationships with police services and other regulatory bodies. Throughout 2018-2019, CS continued to seek out new strategic partnerships and collaborative approaches to promote compliance among all sectors regulated by the AGCO. 

In this fiscal year, CS led the implementation of the Ottawa Compliance Project focusing on the ByWard Market area, in collaboration with municipal compliance bodies including by-law, public health, fire, and police. The project established baseline awareness seminars for front-line compliance personnel to increase their awareness of key compliance concerns for the participating agencies and established an efficient process to refer items of concern to the responsible agency. Based on the results of this pilot, further opportunities to partner with additional communities will be explored.