November 19, 2018

Providing a quicker, easier, more convenient way to conduct AGCO lottery and gaming transactions anytime from anywhere

Phase three launch of iagco online services

The Alcohol and Gaming Commission of Ontario (AGCO) is pleased to announce the launch of the third phase of iAGCO online service delivery.

Lottery and Gaming-Related Transactions

As of November 19, 2018, lottery and gaming registrants will conduct all of their AGCO-related transactions online through the iAGCO web-based portal. Paper-based applications will no longer be accepted.

All AGCO lottery and gaming-related transactions will now be completed exclusively online, including applications, renewals, amendments and all other related transactions for:

  • Gaming site operators
  • Gaming assistants
  • Sellers ((Lottery Retailers and Break Open Ticket Sellers)
  • Gaming and non-gaming related suppliers
  • Trade unions

New term options available

New registration term options are now available.

Lottery retailer registrations will be valid for up to four years. To ensure a seamless launch of online services, lottery retailers have been issued new extended renewal registration dates, ranging from November 2019 to 2023. There will continue to be no fee for registration.

Gaming registrants can now select a one or two-year term option, with fees payable to match the length of the term.

Online payment options

When using online services, all payments under $30,000 must be made by Visa, MasterCard or Interac Online. Payments of $30,000 or more must be made by money wire transfer or electronic funds transfer.

Note:   Cheques, cash and Interac via Visa debit cards are not accepted as forms of payment when using iAGCO online services.

The Bank of Montreal no longer offers the Interac online payment service.

iAGCO online services

  • Lottery and gaming registrants will be accountable for their own AGCO registration, including submitting their fee, if applicable, with their application.
  • Sixty days before your current registration expires, the AGCO will send you an online access code. New applicants do not require an online access code to apply.
  • Once you have created your iAGCO account, use the online access code to link information already on file and go online to conduct all of your AGCO-related transactions. Photos or signatures are no longer required for printed registration certificates.
  • You will receive your registration by email, once approved, which you can print yourself.
  • You can also view the real-time status of your applications and reuse your information once it has been saved, for all your future applications, amendments and renewals. You only need to update that information when changes occur.

More online services to come

The AGCO launched its first phase of online services in May 2017 for Special Occasion Permit applicants and for liquor manufacturers. In January 2018, iAGCO online services launched phase two for all alcohol-related transactions. Ontarians can also submit inquiries and comments online through the iAGCO portal.

Future iAGCO phases will include online services for cannabis licensing, horse racing transactions, electronic gaming equipment and charitable gaming licenses.

When fully implemented, all those who are regulated by the AGCO will conduct all of their AGCO-related transactions online.

The AGCO’s move towards online service delivery is part of its ongoing efforts to modernize services and provide a quality service experience. Customers who have already used iAGCO in previous phases have been overwhelmingly satisfied with its ease of use and functionality.

If you have any questions, AGCO Customer Service is available to assist you.

Submit your questions online in iAGCO.

Telephone: 416-326-8700, toll free in Ontario: 1-800-522-2876.
Email: customer.service@agco.ca

Line of Business: 
Number: 
88
Document number: 
88